Intern Customer Service Content Creator

G-star; Valencia; Hybrid; EUR 4,500 - 5,800; Full time

Benefits offered by this job

€400 monthly internship allowance

Clothing budget €400

Remote work 2 days/week

2 paid leave days per month

Job summary

G-Star RAW is offering a Content Creator internship to learn content management with our CMS and support the world’s iconic denim brand. You will be part of a flexible, talented team and gain hands-on experience with social media platforms (Facebook, Twitter, Instagram, TikTok).

You will work full-time for 6 months starting in November/December 2026, with a €400 monthly allowance, a clothing budget, and options to work from home two days per week plus two paid leave days per month.

Qualifications

• Passionate about digital storytelling across customer services.
• Excellent writing with varied styles and tones.
• Strong researching skills from reputable sources.

Responsibilities

• Edit and update content on G-STAR site and App (FAQs, how-to articles).
• Create and edit content for digital platforms for internal/external audiences.
• Turn complex information into clear, user-friendly content for customers and teams.
• Manage content life cycle and update/archive as needed.
• Respond to feedback and update or create content as required.
• Create/update training and internal knowledge articles.
• Manage content projects end-to-end and handle basic customer escalations.
• Support community management by monitoring online conversations.
• Set up and own a feedback program to drive improvements.

Skills

Content storytelling

Editing content

Researching topics

Social media familiarity

Education

Degree in English Literature/Communications/Marketing/Journalism or related field

Tools

CMS system

Social media management tools

Job description

WE ARE DENIM HEADS.

We love denim. Live and breathe it. It’s in our DNA.
At G-STAR, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility. Those who work hard, make mistakes, but always continue to grow. Denim is in our DNA, our people are our stitching.
Join the denim heads making raw denim!

We are committed to creating an inclusive environment and welcome applications from all qualified candidates, regardless of background, identity, or experience.

HERE’S WHAT WE WILL DO TOGETHER:

Is your passion for denim as high as ours? Do you have affinity with e-commerce? In this internship, you will learn all the ins and outs of content management with our CMS system.

As our Intern Content Creator, you will be supporting the world’s most iconic denim brand by arming G-STAR customers with the knowledge they need to get the most out of their G-STAR customer service experience. You will be part of flexible and talented team players. The ideal team member would be also someone who understands social media platforms (Facebook, Twitter, Instagram and TikTok).

YOUR TASKS & RESPONSIBILITIES:

• Work with members of the Consumer Services team to edit and update content on G-STAR website and App (FAQs, how to articles)
• Research, create and edit content for a variety of digital platforms aimed at both internal and external audiences
• Turn complex information into easy-to-understand content so that the intended audience can relate quickly (For customers and internal teams)
• Manage existing content, including making timely updates and archiving what's no longer needed
• Respond to internal and external feedback on content, including making updates to existing, or creating new, content when appropriate
• Create/update training and internal knowledge articles
• Manage content projects from beginning to end and handle basic customer service escalations when necessary.
• Assist with community management by monitoring online customer service conversations
• Set up and own feedback program intended to collect feedback from G-STAR CS team and create action plan

WHAT YOU BRING TO THE TABLE:

• You are passionate about digital storytelling across customer services
• You are passionate about engaging with others and facilitating connections between others
• You enjoy brainstorming and collaboration
• Excellent writing technique using different styles and tones
• Flawless spelling and grammar use
• Must be confident in researching various topics and utilizing reputable sources
• You have a high interest and willingness to explore AI in this field.
• The ability to take complex scenarios, processes and present them to broad external and internal audiences in simple term
• Preferably pursuing an education in English Literature, Communication, Marketing, Journalism or related fields.
• You are available full-time for a period of 6 months starting in November/December 2026.

HERE'S WHAT WE BRING TO THE TABLE:

In addition to €400 monthly allowance for your internship, working at G-STAR brings so many perks and exciting opportunities, we don’t know where to begin… How about:

• An awesome and diverse team that collaborates to inspire,
• A work environment that offers room for fun, inspiration and innovation,
• A clothing budget of €400 to buy the latest G-STARitems!
• You will have the possibility to work from home two day per week,
• You will also enjoy two paid days of leave per month!

Good luck!