Intake Care Representative with Italian

Cigna Health and Life Insurance Company; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading global health care provider is seeking an Intake Care Representative fluent in English and Italian. This hybrid role involves managing communications with medical providers and clients, ensuring timely processing of medical requests. Ideal candidates will have an analytical mindset and be team players, with a preference for experience in medical environments.

Servicios

Shift allowance

24 days holiday

Private medical and dental insurance

Life assurance

Flexible dress code

Formación

• Fluent in English and Italian; additional languages are a plus.
• Ability to meet deadlines and work under stress.

Responsabilidades

• Handle the timely sending of Guarantees of Payments and confirm hospital admissions.
• Maintain communication with medical providers and insured clients mainly via phone.
• Serve as the primary contact for hospitals regarding Guarantee of Payment inquiries.

Conocimientos

Fluent in English

Fluent in Italian

Analytical mindset

Team player

Descripción del empleo

Apply now for the Intake Care Representative with Italian position

Location : Madrid, Spain

Type : Full-time, Hybrid (2 days in office, 3 days at home)

Requisition ID : 25005338

About us

Cigna is a leading global health care provider, offering expatriate employee benefits, life, accidental, and supplemental health insurance. Headquartered in the US and listed on NYSE, we operate across the Americas, Europe, Africa, and Asia Pacific.

Cigna Global Health Benefits (CGHB) is part of Cigna's international business, providing products like Medical, Dental, Vision, Life, AD&D, Disability, and Travel insurance to groups and individuals, serving approximately 1 million medical members worldwide.

Your role

• Join the Integrated Health Team, servicing International Organizations, and collaborate with CARE teams globally (Antwerp, Madrid, Kuala Lumpur, Singapore, Greenock, Nairobi).
• Handle the timely sending of Guarantees of Payments, confirming hospital admissions, treatments, and insured amounts by analyzing medical requests, verifying coverage, and working with care teams.
• Maintain communication with medical providers and insured clients mainly via phone, to gather necessary information.
• Serve as the primary contact for hospitals regarding Guarantee of Payment inquiries.
• Manage all communications in English, both spoken and written, given the international scope of clients and providers.

Your profile

• Fluent in English and Italian; additional languages are a plus.
• Analytical mindset with accuracy and independence in work.
• Ability to meet deadlines and work under stress.
• Team player with interest or experience in medical environments (preferred but not required).

Requirements

• Availability to work 39 hours / week.
• Willingness to complete a 6-week induction training, including 2 weeks in the office.
• Interest in a hybrid role, working Sundays to Thursdays, from 12 : 15 to 20 : 03.
• Hybrid work arrangement with 2 days in-office and 3 days remote.
• Shift allowance, 24 days holiday, private medical and dental insurance, life assurance, and a flexible dress code.
• And much more...

About Cigna Healthcare

Cigna Healthcare, part of The Cigna Group, is committed to better health at every life stage, empowering customers to make informed health decisions. Join us to drive growth and improve lives.

We consider all qualified applicants regardless of race, color, age, disability, sex, or other protected characteristics. For accommodations during the application process, contact

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