Insurance Specialist (Spain)

Coverflex; Madrid; Presencial; EUR 25.000 - 34.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un experto en seguros de salud con más de 3 años de experiencia en la industria. En este rol, serás el referente para asesorar a los clientes sobre las mejores opciones de cobertura y gestionar renovaciones. Tu capacidad de negociación y habilidades analíticas serán clave para resolver desafíos y mejorar procesos. Trabajarás en un entorno dinámico, colaborando con equipos de ventas y operaciones para garantizar una experiencia excepcional para el cliente. Si tienes una mentalidad centrada en el cliente y te apasiona el sector de seguros, esta es tu oportunidad para hacer una diferencia significativa.

Formación

• Experiencia de 3+ años en la industria de seguros con comprensión de productos.
• Fluidez en español para interacciones con clientes y en inglés para documentación.

Responsabilidades

• Asesorar a los clientes sobre opciones de cobertura de salud y gestionar renovaciones.
• Colaborar con equipos de ventas y operaciones para una experiencia fluida del cliente.

Conocimientos

Experiencia en la industria de seguros

Fluidez en español e inglés

Mentalidad centrada en el cliente

Habilidades analíticas

Organización y autogestión

Capacidad de negociación

Adaptabilidad

Educación

Certificado de seguros de Nivel 2 o superior

Descripción del empleo

About Us

Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today.

We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.

Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service".

We’re proud to be backed by leading European VC funds, having raised over €20 million.

About You

• You have 3+ years of experience in the insurance industry, with a solid understanding of different insurance products.
• You are fluent in Spanish and English (Spanish for customer interactions, English for internal communication and documentation).
  
• You hold a Level 2 insurance certificate or higher, and meet the regulatory requirements to work in this space.
• You have a customer-first mindset, with a proven ability to empathise, communicate clearly, and deliver high-quality service.
• You have strong analytical skills, and feel confident interpreting policy details and making informed recommendations.
• You are self-motivated, organised, and comfortable navigating complex workflows in a fast-changing environment.
• You’re a collaborative team player, happy to work cross-functionally and share insights with others.
• You are adaptable and open to learning, especially as the insurance landscape continues to evolve.
• Experience in negotiating with insurance partners to secure the best outcomes for clients is a plus.

Nice to haves

• Experience with health insurance a plus.
• You have experience as a skilled negotiator, capable of securing advantageous terms with insurance partners.
• Sales exposure or experience working alongside sales teams in an insurance or financial services environment.

The Role

On a typical day, you will...

• Be the go-to expert on health insurance, advising clients on the best coverage options, managing renewals, and helping them navigate the insurance landscape with confidence.
• Support and coach the Sales team, bringing your technical knowledge to client conversations, explaining policy details, and answering complex questions around coverage.
  
• Tackle insurance-related challenges by applying your deep understanding of products and processes to troubleshoot issues, remove blockers, and ensure smooth delivery.
• Lead the activation and migration of clients from other brokers, ensuring a seamless onboarding experience in coordination with the Ops team.
• Collaborate cross-functionally with Sales, Customer Success, Operations, Marketing, and Tech teams to deliver a seamless client experience.
• Share feedback with the Product & Tech teams, helping us improve our health insurance offering and internal workflows based on client needs and market trends.
• Stay on top of industry developments,including changes in regulations, market conditions, and new product opportunities.

Salary range

This role has a total gross package of 25.000€ to 34.000€ (plus benefits & other perks you can check below).

The stages for this hiring process are:

1. CV Screening;
2. Pre-interview quiz;
3. Interview with Head of Insurance;
4. Quick chat with Hiring Manager;
5. Interview with People;
6. Quick chat with Country Manager +Chief Business Officer;
7. Final interview round with CEO.
   

Equal opportunity employer:

Coverflex is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.