Insurance Customer Experience Specialist

beBeeCustomerService; Madrid; Híbrido; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

A leading company in customer service is seeking an International Customer Service Agent to assist consumers with their inquiries and provide comprehensive information on products. The role offers a hybrid working model and growth opportunities within a dynamic team, with a focus on continuous learning and improvement.

Servicios

Flexible work schedule

Personalized training program

Growth opportunities

Continuous learning and development

Formación

• Proficient in English and Spanish; French and Portuguese a plus.
• Demonstrated communication and problem-solving abilities.
• Proactive attitude towards learning.

Responsabilidades

• Assist consumers with insurance-related inquiries and concerns.
• Provide detailed product and coverage information.
• Collaborate with operations to resolve customer issues.
• Follow up with clients to ensure positive interactions.

Conocimientos

Fluency in English

Fluency in Spanish

Communication skills

Problem-solving skills

Herramientas

Customer communications software

Descripción del empleo

We're seeking a skilled International Customer Service Agent to join our team.

Key Responsibilities

• Provide timely and effective assistance to end consumers, addressing their insurance-related inquiries and concerns.
• Offer detailed information about products and coverage options, ensuring clients make informed decisions.
• Collaborate with the operations team to manage customer issues efficiently.
• Track and follow up with clients to ensure resolution of their issues and maintain positive interactions.

Required Skills and Qualifications

• Fluency in English and Spanish, with French and Portuguese being an asset.
• Excellent communication and problem-solving skills.
• Familiarity with administration and customer communications software.
• A proactive attitude towards learning and improvement.
• An attractive salary package.
• A flexible work schedule, with hybrid on-site and remote options.
• A personalized training program.
• Growth opportunities within a dynamic and experienced team.
• Continuous learning and development.

We offer a great location in Barcelona, with on-site presence essential. Our entrepreneurial spirit fosters creativity, initiative, and idea exchange.