Insurance & Claims Manager

Impala Terminals; Madrid; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading company in the logistics sector is looking for an Insurance and Claim Manager to oversee essential insurance processes and claims within their multinational operations. This pivotal role requires ensuring compliant coverage according to legislative requirements while effectively managing relationships with insurance providers and brokers. Candidates must have extensive experience in various insurance types, including marine cargo and liability, and be fluent in English and Spanish.

Formación

• At least 7 years insurance experience in a multinational or insurance company.
• Required experience in marine cargo insurance and general liability insurance.
• Fluent in English and Spanish; other languages are an asset.

Responsabilidades

• Act as the main contact for all insurance-related queries.
• Manage claims processes and support insurance renewals.
• Develop and control the budget for insurance policies.

Conocimientos

Insurance management

Claims handling

Customer orientation

Attention to detail

Time management

Verbal and written communication

Descripción del empleo

In this new role, The Insurance and Claim Manager will act as the main point of contact for all questions related to Group Insurance, managing the process from A to Z. This includes supporting the yearly renewal of the various Group insurances including the local data collection, follows-up outstanding claims and continuously improves insurances processes. It's an A to Z position.

To ensure that Impala Terminals Group companies have the appropriate insurance for operations and projects according to current legislation and regulations, as well as providing information for contract negotiations, coverage, and claims management.

Knowledge Skills and Abilities, Key Responsibilities :

• Central point of contact for all types of insurances, including but is not limited to cargo and stocks, property, ports and terminals, liability / maritime liability, maritime hull, crime and non-payment insurance, and political risk.
• Reviewing exposures arising from business activities to ensure they are adequately insured under Group programs.
• Conducting study activities, such as risk assessment on current company affairs, presenting respective conclusions and / or action plans.
• Developing and controlling the budget for the business's own policies and the insurance area.
• Promptly responding to the company's coverage inquiries. Supporting the business in insurance declarations for marine cargo.
• Supporting the business in concluding new business opportunities by developing insurance solutions.
• Liaising with the parent companies’ global insurance broker to support regional companies with their local insurance required by law and by contract.
• Supporting the business in organizing construction insurance for projects, including monitoring project progress to organize coverage extensions or address emerging challenges.
• Backing the business in mergers, acquisitions, and divestments and modifying existing Group insurance programs to address the evolving business risk profile.
• Reviewing contract terms to establish if deviations from standard contract models can be accepted, or negotiate modifications to clauses to manage Group risk.
• Reviewing counterparty insurances to ensure compliance with contractual requirements.
• Submitting major claims to brokers / insurers and managing the claim to conclusion.
• Managing third-party recoveries in relation to subrogation or recovery of uninsured losses.
• Providing training to the company on insurance issues and to assist with loss prevention.
• Seeking opportunities to optimize business processes and improve insurance programs.
• Reporting management information.

Knowledge, Skills and Abilities

• At least 7 years insurance in a multinational or insurance company
• Required experience in marine cargo insurance, general liability insurance, property insurance, claims handling among others.
• Commercial, corporate, broker, or underwriter insurance.
• Structured and organized, attention to detail, and meticulous focus with excellent verbal and written communication skills.
• Alignment and strategic vision.
• Customer oriented, at ease in multi-cultural matrix environment
• Ability to perform under pressure and time management. Availability to travel.
• Must have fluent English and Spanish. Other languages are an asset

Key Relationships and Department Overview :

Internal

• Impala Global Management
• In-country management teams
• Operations management and teams
• Finance
• Legal
• Commercial
• Procurement
• Shareholder insurance head and teams

External

• Insurance providers and brokers
• Surveyors and assessors
• Financial institutions