Insurance Claims Handler - General Short-Term

Placements24; O Mente; Híbrido; EUR 16.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Medical aid

Pension/retirement fund

Professional development

Mentorship

Paid leave

Descripción de la vacante

Placements24 is partnering with a reputable insurer in South Africa to appoint an Insurance Claims Handler for general short-term claims in Queenstown, Eastern Cape. The role focuses on timely, fair resolutions and proactive communication with policyholders.

Responsibilities include validating coverage, gathering evidence, negotiating settlements, and maintaining meticulous records using the claims system. Strong attention to detail and customer service are essential.

Formación

• Minimum of 3 years of experience handling general short-term insurance claims.
• Solid understanding of insurance policies, claims procedures, and regulatory frameworks in South Africa.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.

Responsabilidades

• Receive, register, and process general short-term insurance claims.
• Verify policy details and coverage to determine claim validity.
• Investigate claims by gathering necessary documentation, evidence, and statements.
• Assess the extent of damages or losses and calculate appropriate settlement amounts.
• Negotiate claim settlements with policyholders and third parties in a fair and efficient manner.
• Maintain accurate and detailed records of all claim activities in the claims management system.
• Communicate effectively and empathetically with policyholders regarding claim status, requirements, and decisions.
• Identify and report potential fraudulent claims to the relevant department.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Liaise with assessors, repairers, and other service providers as needed.

Conocimientos

Analytical skills

Problem solving

Communication skills

Microsoft Office

Claims management software

Attention to detail

Educación

NQF insurance qualifications

Herramientas

Claims management software

Microsoft Office Suite

Descripción del empleo

About the Role

Our client is seeking a dedicated and efficient Insurance Claims Handler to manage general short-term insurance claims in Queenstown, Eastern Cape . This role is pivotal in ensuring timely and fair resolution of claims, providing support and clear communication to policyholders throughout the process. You will be responsible for assessing claims, verifying policy coverage, negotiating settlements, and maintaining accurate records. The ideal candidate will have a strong understanding of general insurance principles and excellent administrative skills. This is a valuable opportunity to contribute to a reputable insurance provider and grow your career within the Eastern Cape region.

Key Responsibilities

• Receive, register, and process general short-term insurance claims.
• Verify policy details and coverage to determine claim validity.
• Investigate claims by gathering necessary documentation, evidence, and statements.
• Assess the extent of damages or losses and calculate appropriate settlement amounts.
• Negotiate claim settlements with policyholders and third parties in a fair and efficient manner.
• Maintain accurate and detailed records of all claim activities in the claims management system.
• Communicate effectively and empathetically with policyholders regarding claim status, requirements, and decisions.
• Identify and report potential fraudulent claims to the relevant department.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Liaise with assessors, repairers, and other service providers as needed.

Requirements

• Minimum of 3 years of experience in handling general short-term insurance claims.
• Solid understanding of insurance policies, claims procedures, and regulatory frameworks in South Africa .
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency in claims management software and Microsoft Office Suite.
• High level of accuracy and attention to detail.
• Ability to manage a caseload effectively and prioritize tasks.
• Relevant insurance qualifications (e.g., NQF level) are advantageous.
• A proactive approach to customer service.

Benefits

• Competitive annual salary with performance-based incentives.
• Hybrid work arrangement offering flexibility.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and further insurance qualifications.
• Supportive team environment and mentorship from experienced professionals.
• Contribution to a well-respected insurance company.
• Paid annual leave and sick leave.