Inside Sales Representative

DocMorris N.V.; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking an Inside Sales Representative to join their dynamic Sales Team focusing on the Portuguese and Spanish markets. In this role, you will be instrumental in identifying and recruiting new sellers, onboarding them onto the platform, and ensuring their success through training and support. Your strong commercial and communication skills will be vital in negotiating agreements and resolving issues, while your analytical mindset will help monitor performance metrics. If you thrive in a fast-paced environment and are passionate about driving sales in the e-commerce sector, this opportunity is perfect for you.

Formación

• 2+ years in commercial roles, preferably in e-commerce or pharmaceuticals.
• Strong communication and negotiation skills to attract sellers.

Responsabilidades

• Identify and recruit new sellers in Spain and Portugal through calls.
• Onboard and train sellers, ensuring optimal performance on the platform.
• Oversee order fulfilment and resolve seller complaints effectively.

Conocimientos

Commercial Skills

Communication Skills

Organisational Skills

Analytical Skills

Problem-Solving Skills

Self-Motivation

Adaptability

Educación

Experience in E-commerce or Marketplaces

Experience in Pharmaceutical Sector

C1 Level in Spanish and Portuguese

Medium Level in English

Herramientas

Excel

Descripción del empleo

As a member of the Sales Team for the Portuguese and Spanish markets, your primary responsibilities as an Inside Sales Representative will include:

• Identify and recruit new sellers in Spain and Portugal, including pharmacies, parapharmacies, and brands, through phone and video calls to establish collaborations. Negotiate target catalogues for inclusion on the platform.
• Onboard and train new sellers to the platform, providing initial guidance on sales, catalogue management, and strategies to optimise their performance within our seller network. Conduct follow-ups with existing sellers and offer additional services, such as Next Day delivery solutions.
• Oversee order fulfilment and shipping processes, ensuring timely and accurate deliveries.
• Provide comprehensive support by offering precise information on products, orders, shipping, and returns.
• Address and resolve seller complaints and issues promptly and effectively, maintaining high levels of satisfaction.
• Collaborate with cross-functional teams, including Seller Success, Catalogue, Marketing, and Warehousing teams, to resolve challenges related to order delays, incidents, or returns.
• Analyse and monitor KPIs, ensuring performance targets are met and identifying opportunities for improvement.

Requirements

• A minimum of 2 years experience in a commercial role within e-commerce, marketplaces, or fast-growing companies. Experience in the pharmaceutical sector is a plus.
• Strong commercial and communication skills, with the ability to attract sellers and negotiate optimal agreements.
• Excellent organisational and management skills, with the ability to prioritise tasks effectively and identify areas for improvement.
• Analytical mindset, capable of interpreting data and KPIs to drive decision-making.
• Adaptability to change, thriving in a fast-paced, dynamic, and ever-evolving environment.
• Proven problem-solving abilities to address challenges efficiently and effectively.
• Self-motivated and proactive, with the ability to work independently.
• Intermediate in Excel for data analysis and reporting.
• C1 level in Spanish and Portuguese (Portugal).
• English: medium level for professional communication is a plus.