▷ Inicio Inmediato Senior Business Consultant (Fluent Es & En Required)

TN Spain; Madrid; Híbrido; EUR 50.000 - 90.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a CX Business Consultant to join their innovative team. This role is pivotal in developing customer-centric strategies that align with client objectives. You will engage with C-level executives, conduct market research, and collaborate with cross-functional teams to create impactful CX solutions. The position offers a permanent contract with a hybrid working model, allowing for flexible hours and opportunities for career growth. If you're passionate about transforming customer experiences and thrive in a dynamic environment, this is the perfect opportunity for you.

Servicios

Flexible working hours

Career growth opportunities

Cutting-edge tech solutions development

Formación

• 6+ years of experience in management/strategy consulting roles.
• Proven experience in creating business cases for CX or digital transformation.

Responsabilidades

• Create comprehensive CX strategies based on market analysis and customer insights.
• Lead workshops and strategic discussions with clients, including board-level presentations.

Conocimientos

Management Consulting

Strategic Thinking

Analytical Skills

Presentation Skills

Client Engagement

Communication Skills

Sales Skills

Descripción del empleo

Job Description:

This role is open to both Senior and Lead level candidates.

About us

Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.

About the team

We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers. This team will be responsible for understanding clients' needs and crafting holistic, end-to-end, tech-enabled CX solutions to deliver best-in-class customer experiences. You will work with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions and promote Atento’s shift from call center solutions to a tech-driven holistic CX solutions provider.

About the job

As a CX Business Consultant, you will develop and implement customer-centric strategies aligned with client business objectives. Your responsibilities include conducting market research, creating compelling business cases, and presenting strategic proposals to client stakeholders, including C-level executives. You will collaborate with internal teams (technology and design) to ensure solutions are innovative and feasible.

Key Responsibilities

1. Strategy Development: Create comprehensive CX strategies based on market analysis, customer insights, and business goals.
2. Business Case Creation: Develop and present data-driven justifications for CX investments, measuring ROI and benefits.
3. Client Engagement & Facilitation: Lead workshops, discovery sessions, and strategic discussions with clients, including board-level presentations.
4. Market Research & Benchmarking: Analyze trends, competition, and best practices to tailor CX solutions for industry-specific challenges.
5. Cross-Functional Collaboration: Work with design teams to align strategies with customer journey maps and with solutions architects to ensure technical viability.

Qualifications

• 6+ years of experience in management/strategy consulting roles.
• Strategic thinking and analytical skills.
• Strong facilitation and presentation abilities.
• Proven experience in creating business cases for CX or digital transformation.
• Client-facing sales skills and boardroom experience.
• Excellent communication and collaboration skills.
• Willingness to travel and meet clients onsite.
• Fluent in English and Spanish.

What we offer

• Opportunity to build cutting-edge tech solutions for major companies.
• Permanent contract with a hybrid, full-time schedule.
• Flexible working hours.
• Career growth opportunities as the team expands.

If you are motivated by challenges and want to make an impact, we look forward to your application! At Atento, you will find more than just a job.