Inicio Inmediato Contact Center Agent - French

TN Spain; Salamanca; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is looking for French Client Operations Executives to join their Customer Relationship Center. In this dynamic role, you will play a crucial part in delivering unique holidays to customers by providing exceptional service and resolving client queries. With a hybrid work model, you will enjoy flexibility while working in a fast-paced environment that values communication and negotiation skills. This position offers a permanent contract and full-time employment, making it an exciting opportunity for those passionate about customer relations. Join a team that prioritizes client satisfaction and continuous improvement.

Servicios

Additional benefits

Formación

• Fluency in English and French is essential.
• Strong communication and negotiation skills required.

Responsabilidades

• Provide excellent customer service and resolve client issues.
• Maintain good client relationships and achieve high satisfaction.

Conocimientos

Fluency in English

Fluency in French

Time management

Communication skills

Negotiation skills

Descripción del empleo

Job Description:

We are seeking French Client Operations Executives to join our Customer Relationship Center. In this role, you will support our clients to help us achieve our main objective: “Delivering unique holidays to our customers.” Candidates should be based in Mallorca.

Responsibilities:

• Provide excellent customer service.
• Respond to client queries via phone and email in a proactive, courteous, and helpful manner.
• Resolve all client requests, issues, and complaints promptly and accurately, following established policies and guidelines.
• Maintain good client relationships and achieve high customer satisfaction and loyalty.
• Identify and suggest improvements during daily work.
• Negotiate appropriate compensation, refunds, or solutions.

Position Requirements:

• Fluency in English and French, both written and spoken.
• Additional languages are an advantage.
• Flexibility to support the Global Support team as needed.
• Excellent time management skills and ability to work under pressure in a fast-paced environment.
• Strong communication and negotiation skills, as the role involves active listening and solution finding.

Offer:

• Permanent contract.
• Full-time employment.
• Hybrid work model: 1 day in the office, 4 days remote.
• Additional benefits.