INGENIERO DE DESARROLLO DE PRODUCTO Y PROYECTOS

CAD & BIM SERVICES; Málaga; Presencial; EUR 18.000 - 25.000; Jornada completa

Descripción de la vacante

A leading hospitality service provider in Málaga is seeking a Front Desk Agent to manage guest check-ins and payments. The ideal candidate will ensure a smooth check-in process, handle guest inquiries, and maintain high customer service standards. This role requires strong communication skills and the ability to manage cash transactions effectively.

Formación

• Experience in hospitality or customer service roles is preferred.
• Strong communication skills and ability to handle cash transactions.
• Ability to resolve guest inquiries and maintain a professional demeanor.

Responsabilidades

• Process guest check-ins and check-outs efficiently.
• Handle all payment types and resolve any billing issues.
• Coordinate with housekeeping and provide information to guests.

Conocimientos

Customer Service

Cash Handling

Communication

Problem Solving

Descripción del empleo

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests / visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and grooming standards are maintained.

J-18808-Ljbffr

J-18808-Ljbffr