INGENIERO DE DESARROLLO DE PRODUCTO Y PROYECTOS

CAD & BIM SERVICES; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in the hospitality sector is seeking a dedicated individual to manage guest check-ins and payments. The role involves ensuring a seamless experience for guests, handling transactions, and coordinating with staff to maintain high service standards. Ideal candidates will have strong customer service skills and attention to detail.

Formación

• Experience in hospitality or customer service roles.
• Ability to handle cash and process payments accurately.
• Strong communication skills for guest interactions.

Responsabilidades

• Process guest check-ins and check-outs efficiently.
• Handle all payment types and resolve any disputes.
• Coordinate with housekeeping and provide guest information.

Conocimientos

Customer Service

Attention to Detail

Cash Handling

Descripción del empleo

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests / visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and grooming standards are maintained.

J-18808-Ljbffr

J-18808-Ljbffr