Infrastructure End User Services Engineer

H.B. Fuller; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

H.B. Fuller is seeking a highly skilled Infrastructure End User Services Engineer to manage and support end-user services globally. The ideal candidate will demonstrate strong technical knowledge, excellent problem-solving skills, and the ability to thrive in a dynamic environment. Duties include managing device environments, providing desktop support, and coordinating with IT teams. Candidates should possess a bachelor's degree and 5+ years of experience in a related role.

Formación

• Minimum of 5 years of experience in end-user services support.
• Proficiency in print and mobile device management.
• Strong analytical and problem-solving skills.

Responsabilidades

• Manage and support print and mobile environments.
• Provide advanced technical support for desktop systems.
• Collaborate with regional IT teams for standardization.

Conocimientos

Communication

Problem-Solving

Teamwork

Educación

Bachelor's degree in Information Technology, Computer Science, or a related field

Herramientas

Microsoft 365

Windows systems

Intune

PowerShell

Descripción del empleo

We are seeking a highly skilled and motivated Infrastructure End User Services Engineer to join our IT team. The ideal candidate will be responsible for managing and supporting end-user services across our global operations. This role requires a strong technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced, dynamic environment.

Primary Duties

• Print and Mobile Device Management : Manage and support print and mobile environments, ensuring seamless integration and functionality within the manufacturing environment.
• Desktop Support : Provide advanced technical support for desktop systems, including hardware, software, and peripherals, to ensure optimal performance and user satisfaction.
• Global Coordination : Collaborate with regional IT teams to standardize device configurations and ensure consistent support across all locations.
• System Maintenance : Perform regular maintenance, updates, and patches to ensure security and functionality.
• Troubleshooting : Diagnose and resolve complex technical issues related to end user solutions, both remotely and on-site.
• Documentation : Maintain detailed documentation of device configurations, procedures, and troubleshooting steps.
• Project Management : Lead and participate in IT projects related to end user solutions, including upgrades, migrations, and deployments.
• Compliance : Ensure all systems comply with company policies, industry standards, and regulatory requirements.
• Education : Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience : Minimum of 5 years of experience in end-user services support or a similar role, preferably in a global manufacturing environment.
• Technical Skills : Proficiency in print management, mobile device management, and the Microsoft ecosystem including Windows systems, Microsoft 365 services, Azure, Entra Identity, Purview, and Autopilot. Working knowledge of management platforms such as Intune, Ivanti Endpoint Manager, HP Webjet Admin, Universal Print, etc. Experience with PowerShell and application packaging is a plus.
• Communication : Excellent verbal and written communication skills, with the ability to interact effectively with users at all levels of the organization.
• Problem-Solving : Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Teamwork : Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
• Travel : Willingness to travel internationally as needed, up to 20% of time.

Preferred Requirements

• IT Infrastructure experience (server, network)
• IT experience in a manufacturing environment
• Experience with collaboration solutions, RF scanners, virtual desktop environments, desktop application management

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