Information Technology Technician

Sharp Brains Limited; Salamanca; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Sharp Brains Limited is seeking an International IT Recruiter for an End User Computing role, based in Salamanca, Spain. The Desktop Analyst will provide onsite support, manage desktop incidents, and optimize configurations for desktop devices. Ideal candidates should have 2-4 years of experience, primarily with Windows OS, and possess a strong background in EUC and remote support tools.

Formación

• 2-4 years experience in Onsite support.
• Knowledge and experience with Windows 7 and desktop device management.
• Familiarity with Service management tools.

Responsabilidades

• Manage hardware and software incidents through to resolution.
• Provide maintenance and support for Desktop Devices.
• Monitor security compliance on Desktop Devices.

Conocimientos

Onsite support

Windows 7 OS

EUC tools

Remote support tools

MS Office

Outlook

ITIL processes

Security compliance

AD

Support MAC devices

Descripción del empleo

Direct message the job poster from Sharp Brains

International IT Recruiter || B2B/C2C || 360 Recruitment || IT Services Management || EMEA, US, UK & APAC || Talent Acquisition || Google IT Support…

Role: End User Computing (Desktop Analyst) L1-Onsite services

Experience/Skills:

● 2-4 years of experience in Onsite support ● Knowledge and experience on windows 7 OS ● Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. ● Manage IMAC and desk side support services. ● Manage hard and soft break fix services for laptops and desktops. ● Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). ● Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. ● Experience with Service management tool – ex – Service now ● Should have good expertise on EUC tools, remote support tools, MS office and outlook. ● Preferable to have a good understanding of Lync, VPN, and mobile device support. ● Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. ● Ensure that each Desktop Device is installed with the appropriate Desktop image. ● Manage Desktop Devices (hardware and software) incidents through to resolution. ● Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements ● Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. ● Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management ● Good to have – knowledge in AD and smart hands and feet support. ● Good to have – knowledge and experience of supporting MAC devices and tablets

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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