Information Technology Support Technician

JR Spain; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a dynamic and evolving company as an IT Support Specialist, where you will provide exceptional customer service and technical support. This role is essential in ensuring customer satisfaction while delivering premium IT services. You will troubleshoot hardware and software issues, manage user accounts, and collaborate with third-party vendors to resolve complex problems. If you thrive in a fast-paced environment and have a passion for technology, this is the perfect opportunity to make a significant impact and grow your career in IT support.

Formación

• 5+ years of onsite IT support experience required.
• Strong knowledge of MS Office 365 and basic networking.
• ITIL V3 Foundation Certification recommended.

Responsabilidades

• Provide outstanding technical support and customer service.
• Diagnose and resolve hardware and software issues.
• Collaborate with vendors for quick resolution of issues.

Conocimientos

Customer Service

Technical Support

Problem-Solving

Communication Skills

Analytical Skills

Teamwork

Adaptability

Educación

ITIL V3 Foundation Certification

Microsoft Operating System/Office Certifications

5+ years in IT support

Herramientas

MS Office 365

Active Directory

Webex

Skype for Business

Zoom

Descripción del empleo

Social network you want to login/join with:

Client:

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Reference:

239576420116437401632460

Job Views:

6

Posted:

31.03.2025

Expiry Date:

15.05.2025

Job Description:

Join our fast-paced, evolving environment as an IT Support Specialist, where you’ll provide high-level, hands-on customer service and technical support. This is your chance to play a key role in an ambitious, industry-leading company delivering premium IT services.

Key Responsibilities:

1. Deliver outstanding technical support, ensuring customer satisfaction at all times.
2. Identify and recommend appropriate products or services to meet client needs.
3. Diagnose and resolve hardware and software issues, including ordering and replacing parts when necessary.
4. Manage user accounts, maintaining security settings and group permissions.
5. Act as an escalation point for Tier 2 and Tier 3 support teams, providing on-site assistance for complex issues.
6. Troubleshoot and resolve network device problems.
7. Collaborate with third-party vendors for quick resolution of hardware and software issues.
8. Install and configure PCs, peripherals, and LAN equipment.
9. Support workplace moves by setting up workstations, peripherals, and communication equipment.
10. Manage and document IMAC (Install, Move, Add, Change) processes, ensuring seamless delivery.
11. Provide AV and conference room support with platforms like Webex, Skype for Business, and Zoom.
12. Maintain accurate records of equipment, configurations, and problem resolutions.

Required Skills and Qualifications:

1. Certifications: ITIL V3 Foundation Certification (recommended), Microsoft Operating System/Office Certifications are a plus.
2. Technical Skills: Advanced MS Office 365 proficiency, basic networking, knowledge of Active Directory, and scripting/coding skills are advantageous.
3. Device Knowledge: Strong experience with iOS and Android devices, and basic hardware troubleshooting skills.
4. Experience: Minimum of 5 years’ experience in onsite IT support (or an equivalent combination of education and experience).
5. Soft Skills: Analytical mindset and problem-solving abilities. Strong communication and interpersonal skills. Team player with a proactive and positive attitude. High stress tolerance and adaptability in a rapidly evolving environment. Customer-oriented mindset with a focus on service excellence. Ability to build strong, trust-based relationships quickly.

What’s Next:

Apply today — job postings may close quickly, and we wouldn’t want you to miss this opportunity. For more information, feel free to reach out to recruitmentEMEAstefanini.com, and we’ll be happy to assist.

Diversity & Inclusion:

At Stefanini Group, we value diversity, equity, and inclusion — regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We believe in the power of individuality and encourage you to bring your authentic self to work.

About Us:

Stefanini Group is a Brazilian company with over 35 years of experience delivering IT services globally — from IT outsourcing to application development and IT staffing. We operate in 41 countries, with 70 offices worldwide. We proudly serve diverse industries, including financial services, manufacturing, telecommunications, chemicals, technology, public sector, and utilities. At Stefanini, we offer career opportunities locally and internationally for professionals looking to join a vibrant, passionate, and collaborative team. If you’re a customer-focused professional with a 'get it done' attitude, let’s grab a coffee and chat about your next career step.