Information Technology Support Team Lead

buscojobs España; Asturias; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A leading recruitment firm is seeking a Lead IT Support Engineer to ensure the stability and performance of customer-facing systems. This role demands exceptional leadership and technical skills, as you will oversee incident management and lead a team in a dynamic environment focused on innovation and efficiency.

Formación

• Proven experience supporting large-scale applications and systems, particularly gaming platforms.
• Exceptional analytical skills for debugging and resolving production issues.
• Hands-on experience with automation using Bash or Python.

Responsabilidades

• Oversee application performance and ensure high service levels.
• Lead and mentor a team of Support Engineers.
• Develop and implement optimized processes for operational excellence.

Conocimientos

Leadership

Communication

Advanced troubleshooting

Monitoring mastery

Application expertise

Automation

Herramientas

Grafana

Kibana

ELK stack

Docker

OracleSQL

Jenkins

AWS

Azure

GCP

Descripción del empleo

Contract type : Direct employment with our client

What you'll be doing

We are looking for an experienced Lead IT Support Engineer to join our client’s dynamic Platform and Infrastructure Team. In this fast-paced, innovative environment, you’ll play a pivotal role in ensuring the stability, reliability, and performance of mission-critical customer-facing systems, keeping them operational 24 / 7.

As a Lead IT Support Engineer, you will play a vital role in ensuring the seamless operation of critical customer-facing applications and systems.

Your Role

• Proactive Monitoring and Incident Management : Oversee application performance by actively monitoring systems, promptly responding to alerts, and troubleshooting complex technical issues to ensure high service levels
• Team Leadership and Mentorship : Lead and inspire a team of talented Support Engineers.
• Provide guidance, mentorship, and line management to foster a culture of collaboration, continuous improvement, and operational excellence.
• Process Optimization : Develop, implement, and refine processes to enhance efficiency, minimize incident impact, and ensure smooth operations.
• Documentation and Knowledge Sharing : Maintain and improve comprehensive documentation to promote knowledge sharing and operational readiness.
• Problem Prevention : Identify and resolve potential issues in production environments before they impact users.
• Incident Reporting : Create and present detailed incident reports, clearly outlining root causes, resolutions, and preventive measures.
• Cross-Team Collaboration : Work closely with development and operations teams to prepare for upcoming releases, ensuring smooth rollouts and system stability.
• Scheduling and On-Call Management : Manage on-call rotation schedules and shift patterns to guarantee 24 / 7 system coverage.

What we look for in you

Leadership & Management

• Exceptional communication : Strong verbal, written, and interpersonal skills to effectively engage with cross-functional teams, stakeholders, and clients in a fast-paced environment
• Application expertise : Proven experience supporting large-scale, high-availability applications and systems, with a focus on gaming platforms and related technologies.
• Advanced troubleshooting : Deep expertise in debugging and resolving critical production issues, including analyzing logs, audit trails, and performance metrics
• Monitoring mastery : Hands-on experience with industry-standard monitoring tools like Grafana, Kibana, and the ELK stack, ensuring optimal platform performance and user experience.
• Alert management : Skilled in configuring, maintaining, and fine-tuning alerts to detect and mitigate system issues proactively, minimizing downtime.
• Automation savvy : Experience with scripting and automation (e.g., Bash, Python, Shell) to remediate production issues, streamline operations, and improve system efficiency.

Technical Expertise

• Database management : Advanced proficiency in OracleSQL, ensuring the reliability and performance
• Scripting and automation : Expertise in Bash, Shell scripting, and task automation to support smooth application operations
• Containerization : Proficient with Docker to enhance scalability and deployment efficiency
• Monitoring and logging : Comprehensive knowledge of monitoring and logging tools (Kibana, Elastic Stack, Grafana) to maintain real-time insights into platform performance.
• CI / CD practices : Familiarity with Jenkins and other CI / CD tools for deploying updates with minimal disruption to the services
• Cloud platforms : Hands-on experience with cloud services (AWS, Azure, GCP) to manage scalable, secure infrastructure tailored
• DevOps and SRE collaboration : Partner with DevOps and SRE teams to ensure operational excellence, platform reliability, and the smooth rollout of new features
• API diagnostics : Proficient in API troubleshooting using tools like console HTTP requests to ensure seamless integrations across platforms

What You Need To Do Next

If this role sounds interesting, and you think you have the required experience, please contact me directly.

Concentric Recruitment is a boutique recruitment firm with clients across Europe.

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