Information Technology Support Specialist en Roc360

MIOTI | Madrid Internet of Things Institute; Madrid; On-site; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Real Career Development

Competitive Compensation

Global Exposure

Unmatched Culture

Job summary

Roc360 is seeking an IT Specialist based in Madrid to support its global user base. The role involves providing Tier 1 & Tier 2 IT support, troubleshooting, and cloud administration across major services like AWS and Azure.

Ideal candidates will have 1–2 years of experience in IT support, familiarity with cloud services, and fluency in English. This position offers career development opportunities, competitive compensation, and exposure to a multicultural environment.

Qualifications

• 1–2 years in IT support or cloud operations.
• Fluent English is mandatory for communication.
• Strong documentation habits and willingness to learn.

Responsibilities

• Provide Tier 1 & Tier 2 IT support for global users.
• Assist with operational support in AWS, Google Workspace, and Azure AD.
• Create and maintain internal technical documentation.

Skills

Familiarity with AWS services

Basic Linux command-line experience

Experience with scripting/automation

Tools

AWS

Google Admin Console

Microsoft Entra ID

Job description

Roc360 is a global fintech pioneer in the residential real estate investment sector. With 450+ employees across 4 continents and $20B+ in loans originated, we are looking for a motivated IT Specialist based in Spain to support our growing, globally distributed team.

Responsibilities

• IT Support & User Operations: Provide Tier 1 & Tier 2 troubleshooting (hardware, software, network) for local and remote global users. Manage onboarding/offboarding, access requests, and maintain Windows/macOS endpoints.
• Cloud & SaaS Administration: Assist with operational support in AWS (IAM, EC2, S3), Google Workspace, and Azure AD / Microsoft Entra ID (SSO, MFA, access controls).
• Documentation: Create and maintain internal runbooks, user-facing knowledge base articles, and document recurring technical issues.

Profile

• Experience: 1–2 years in IT support, cloud operations, or systems administration.
• Remote Support: Proven experience assisting global users via ticketing systems, chat, and video calls.
• Technical Knowledge: Solid understanding of Windows and/or macOS environment support.
• Skills: Ability to explain technical concepts to non-technical users, strong documentation habits, and a willingness to learn cloud and Linux systems.
• Communication: Fluent English is mandatory to support our international team.

Skills

• Familiarity with AWS services, Google Admin Console, or Microsoft Entra ID.
• Basic Linux command-line experience (SSH, logs, permissions).
• Experience with scripting/automation (PowerShell, Bash, or Python).
• Relevant certifications (CompTIA, AWS Cloud Practitioner, Microsoft, or Google).

What’s in it for you?

• Real Career Development: Continuous learning and rapid professional growth within a leading global Fintech.
• Competitive Compensation: A highly competitive base salary + performancebased bonuses.
• Global Exposure: The unique opportunity to travel to our US headquarters and other international jurisdictions.
• Unmatched Culture: Work in a young, diverse, multicultural, and meritocratic environment where your hard work is noticed and rewarded.

Ready to fast-track your career?

If you are ready to make a real impact in a global financial market without leaving Madrid, apply today by submitting your CV in English!