Information Technology Support Engineer

Ravago; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Ravago seeks an experienced Information Technology Support Engineer in Barcelona to enhance IT service delivery and infrastructure maintenance. The role involves solving IT problems, providing user support, and ensuring effective communication within the IT team. Join a dedicated team committed to innovation and quality in IT services.

Servicios

Partial subsidy for corporate canteen

Flexible hours and intensive Fridays

Home Office policy with remote work days

22 days of holiday + free time off

Formación

• Experience: 3-5 years in IT support.
• Fluent in Spanish and/or Catalan.
• Willingness to travel occasionally.

Responsabilidades

• Responsible for IT service delivery via phone, mail, and onsite support.
• Maintain IT infrastructure and resolve structural issues.
• Train and guide end-users for effective system use.

Conocimientos

Microsoft Platform Tools

User/Client orientation

Organizational skills

Problem analysis

Teamwork

Educación

Bachelor ICT or equivalent experience

Herramientas

Topdesk

Descripción del empleo

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Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values : human focus, professionalism, humility and entrepreneurship.

For more information about Ravago and our comprehensive range of products and services, please visit ravago.com.

Purpose of the role

To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, request & changes) & updating CMDB, in order to provide a tangible and fast end user IT service.

Second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.

Requirements

• Very good knowledge of Microsoft Platform Tools
• Knowledge of other systems / programs are a plus.
• Fluent Spanish and / or Catalan
• You are well organized and able to analyse an IT problem in a short timeframe
• User / Client oriented
• You are motivated to help people with IT problems
• Capable to understand and accept the impact on the business
• Love to work in a team
• Min. Bachelor ICT or similar by experience (3-5 years)
• Availability to travel, from time to time, to a work centre of Grupo Ravago España (Manresa, Tarragona or Vic).
• Offer first line support for incidents in order to restrict and prevent an interruption of the IT services.
• Using Topdesk as the ITSM tool from Ravago.
• Update procedures and configurations in order to offer the necessary tools to the first line to ensure the stability of the environment within the agreed service levels.
• Help ensuring a continuous service order to guarantee the agreed service levels with focus on the end-users.
• Be responsible for technical realizations and take care of the necessary installations and configurations of the hard- and software in order to implement IT infrastructure in a successful way.
• Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.
• By creating and updating FAQ documentation
• Stay well informed about the evolutions within the specific field, keep his / her knowledge up to date within the context of new developments in order to strengthen his / her credibility by offering a service that is continuously based on updated knowledge.

What do we offer?

• To be part of the IT team of the Center of Expertise of Grupo Ravago.
• Stable full-time project with a salary commensurate with the candidate's experience.
• Partial subsidy of the corporate canteen for food service.
• Working week of 39 hours and 40 minutes, with flexible hours and intensive working hours on Fridays.
• Home Office policy : a maximum of 8 working days per month with a maximum of 2 days per week.
• 22 days' holiday + free time off.

We are waiting for you!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

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