Information Technology Field Technician

JR Spain; Zaragoza; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa líder en soluciones IT busca un Especialista en Soporte IT de Nivel 2 para unirse a su equipo en Zaragoza. El candidato ideal debe tener una licenciatura en Ciencias de la Computación, al menos 4 años de experiencia en el campo, y ser capaz de brindar soporte técnico y asistencia a los usuarios finales. Se ofrece un entorno dinámico con oportunidades de crecimiento y un salario competitivo. Las habilidades adicionales en gestión de redes y dispositivos móviles son valoradas.

Servicios

Crecimiento profesional

Salario competitivo y beneficios

Tecnologías avanzadas

Formación

• Se requiere título en Ciencias de la Computación o campo relacionado.
• Necesaria experiencia de al menos 4 años en soporte IT.
• Certificaciones como CompTIA A+ o Microsoft Certified Professional son preferidas.

Responsabilidades

• Proporcionar soporte de primer y segundo nivel para problemas de clientes.
• Trabajar con proveedores para resolver problemas complejos.
• Mantener actualizados los tickets de todos los incidentes.

Conocimientos

Resolución de problemas

Comunicación

Servicio al cliente

Educación

Licenciatura en Ciencias de la Computación o campo relacionado

Herramientas

Windows OS

Microsoft Office 365

Active Directory

Descripción del empleo

Client:

AVASO Technology Solutions

Location:

Zaragoza, Aragon, Spain

Job Category:

Other

EU work permit required:

Yes

Job Reference:

49944006156196249632460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

Job Opportunity: IT Support Specialist Level 2 at AVASO Technology

Company Overview: AVASO Technology is a global leader in IT solutions and services, specializing in support and managed services, committed to delivering cutting-edge technology solutions worldwide.

Position Overview: We are seeking an experienced IT Support Specialist to join our team in Zaragoza, Spain. The role involves providing technical support, troubleshooting, and IT assistance to end users, requiring strong technical skills and a customer-focused approach.

Key Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Work with third-party vendors to resolve complex issues.
• Maintain ticket updates for all incidents.
• Install, upgrade, support, and troubleshoot Windows OS (XP, 7, 8.1, 10), Microsoft Office, Cisco Jabber, and other authorized applications.
• Support Mac OS, printers, and hardware.
• Perform preventive maintenance and remedial repairs on desktops, laptops, printers, and peripherals.
• Use diagnostic tools for network and hardware/software troubleshooting.
• Have a basic understanding of networks, servers, AV, smart devices, and telecoms.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or higher.
• At least 4 years of IT experience.
• Experience with Windows 7-10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, enterprise antivirus, helpdesk systems.
• Knowledge of mobile device management (iOS and Android), encryption, and network management.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to multitask and meet SLAs.

Why Join AVASO?

• Work in a dynamic, innovative environment with global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits.
• Work with cutting-edge technologies.

How to Apply: Click "Easy Apply" or send your resume to [e-mail] or [e-mail].

Note: If you are not a passport holder of the country, a work permit may be required. Please refer to our blog for more information.

Applications should be made via the 'Apply now' button. Do not share bank or payment details during application.