Inflight Experience Architect

Vueling Airlines SA; Viladecans; On-site; EUR 38,000 - 48,000; Full time

Job summary

Vueling Airlines SA in Spain seeks a Customer Experience professional to identify, develop and implement inflight initiatives that enhance the onboard experience, align with brand and customer expectations, and translate insights into measurable improvements.

You will collaborate with Cabin Crew, Flight Operations, Commercial, Brand and external partners, manage projects through their lifecycle, and use data to drive decisions.

Qualifications

• Bachelor’s degree in a relevant field.
• 2–3 years of experience in Customer Experience, service improvement, product or project coordination.
• Experience using customer, operational or commercial data to identify opportunities.
• Aviation/travel/hospitality or similar customer-facing environment valued.
• Fluency in English and Spanish (C1).

Responsibilities

• Identify and prioritize opportunities to improve the inflight customer experience by analyzing feedback and trends.
• Develop and coordinate initiatives related to onboard service and inflight touchpoints.
• Manage improvement initiatives from requirements to implementation and optimization.
• Review customer-facing materials for brand consistency and accuracy.
• Collaborate with Cabin Crew, Flight Operations, Commercial, Brand and external partners.

Skills

Project coordination

Stakeholder management

Communication

Data analysis

MS Office (Excel, PowerPoint)

Bilingual English/Spanish (C1)

Education

Bachelor’s degree in Business Administration/Marketing/Hospitality/Aviation management or related field

Tools

Excel

PowerPoint

Job description

Vueling Airlines SA in Spain seeks a Customer Experience professional to identify, develop and implement inflight initiatives that enhance the onboard experience, align with brand and customer expectations, and translate insights into measurable improvements.

You will collaborate with Cabin Crew, Flight Operations, Commercial, Brand and external partners, manage projects through their lifecycle, and use data to drive decisions.