Director, Customer Performance & Transformation Programs

Vueling; Viladecans; Presencial; EUR 90.000 - 150.000; Jornada completa

Descripción de la vacante

Vueling, part of the IAG Group, seeks a seasoned Lead for Customer Performance & Programmes to govern the transformation portfolio and deliver strategic initiatives that improve customer experience, efficiency and financial results.

You will ensure investments are prioritized with governance, business cases, financial planning, and benefits tracking, while coordinating across functions to drive measurable outcomes.

Formación

• 8+ years in programme management, business performance, transformation or related roles.
• Led complex cross-functional portfolios and senior governance forums.
• Translated strategy into prioritized roadmaps, programmes and measurable outcomes.
• Developed and presented business cases and investment recommendations.
• Delivered cost optimization, operational improvement and value creation.
• Analyzed and redesigned end-to-end processes using AS-IS/TO-BE mapping, gap and root cause analysis, and implementation roadmaps.
• Established performance and benefits-realization frameworks.
• Managed supplier contracts, SLAs and commercial negotiations.
• Influenced executive stakeholders and supported strategic decisions.

Responsabilidades

• Governing the Customer portfolio, aligning and prioritizing initiatives with strategic objectives.
• Lead customer programmes, managing scope, resources, milestones, dependencies, risks and governance.
• Improve customer outcomes, revenue, operational performance and cost efficiency.
• Develop and challenge business cases, assessing financial, operational and risk impacts.
• Set baselines, targets and benefit owners; track savings, revenue, efficiency and customer outcomes.
• Define KPIs, dashboards and reporting for customer, operational, programme and financial performance.
• Coordinate Customer Leadership, Finance, Transformation/PMO, Procurement, Operations, IT & Digital, Insights & Data and sponsors.

Conocimientos

English (C1)

Spanish (C1)

Educación

Bachelor's degree in Business Administration, Economics, Engineering or related field

MBA or postgraduate qualification preferred

PMP, PgMP, MSP, PRINCE2, Lean Six Sigma or Change Management certifications valued

Descripción del empleo

Vueling, part of the IAG Group, seeks a seasoned Lead for Customer Performance & Programmes to govern the transformation portfolio and deliver strategic initiatives that improve customer experience, efficiency and financial results.

You will ensure investments are prioritized with governance, business cases, financial planning, and benefits tracking, while coordinating across functions to drive measurable outcomes.