Independent Travel Agent

OsaBus; Madrid; A distancia; EUR 20.000 - 40.000; Jornada completa

Descripción de la vacante

Una empresa de viajes en rápido crecimiento busca Consultores de Clientes independientes en España. En esta emocionante posición, serás responsable de gestionar consultas de clientes y reservas, utilizando un sistema CRM personalizado. Este rol remoto y basado en comisiones es ideal para personas ambiciosas y auto-motivadas con experiencia en servicios de viaje o atención al cliente. Ofrecemos un ambiente de trabajo flexible, la libertad de establecer tu propio flujo de trabajo y la oportunidad de construir tu propio negocio dentro de nuestro ecosistema. Si estás listo para hacer un impacto en el mundo de los viajes, ¡esta es tu oportunidad!

Servicios

Earnings based on commissions

Full access to CRM

Supportive team atmosphere

Freedom to set your workflow

Formación

• Experiencia en servicio al cliente o coordinación de viajes es esencial.
• Capacidad para emitir facturas como trabajador autónomo.

Responsabilidades

• Gestionar consultas de clientes y reservas a través del CRM.
• Ser el contacto local de OsaBus en España.

Conocimientos

Fluidez en español

Fluidez en inglés

Atención al cliente

Coordinación de viajes

Habilidades de comunicación

Organización

Herramientas

CRM personalizado

Descripción del empleo

OsaBus is one of the fastest-growing travel and transportation companies in Europe, now expanding into a full-service travel agency. We specialize in charter bus rentals, hotel bookings, group travel, guided tours, and more. Headquartered in Riga, with active operations across over 78 countries, OsaBus is on a mission to simplify and streamline travel planning across borders.

We’re looking for self-employed, freelance travel professionals who want to become part of the OsaBus ecosystem. As a Customer Consultant (or Independent Travel Agent), you’ll manage customer inquiries from our CRM, help travelers with their booking needs, and support our clients from first contact to trip completion.

This is a remote, commission-based role — perfect for someone ambitious, self-driven, and experienced in travel services or customer care.

What You’ll Do

• Be the local face of OsaBus in Spain.
• Manage customer inquiries, quotes, and bookings through our custom CRM system.
• Communicate with suppliers and clients to finalize trip details and ensure a seamless experience.
• Monitor ongoing customer conversations and follow up in a timely, professional manner.
• Work full-time hours to be responsive during standard business hours in your region.
• Handle post-trip support and feedback.
• Send us a monthly invoice for completed trips (you get paid only for trips that have already taken place).

What We Offer

• Commission-based earnings: net profit per booking (the more trips, the higher your income).
• Full access to our powerful CRM to manage leads, customers, and supplier communications.
• Complete freedom: You work independently, set your workflow, and invoice us monthly.
• Supportive and international team atmosphere.
• A rapidly growing ecosystem where you can build your own business within ours.

What You Bring

• Fluency in Spanish and English.
• You’re self-employed (able to issue invoices).
• Experience in customer service, travel coordination, or hospitality.
• You are reliable, responsive, and committed to answering customers within working hours.
• Strong communication and organizational skills.
• A good eye for detail and understanding of how to handle travel requests.
• Motivation to grow your income and responsibilities as we expand.

Bonus Points

• Previous experience with CRM or sales platforms.
• Understanding of B2B/B2C travel bookings or transport services.
• Strong local network in travel, tourism, or hospitality.
• Familiarity with group travel logistics.
• This is not a salaried position.
• You will only be paid for trips that have already occurred (no advance payments for future bookings).
• You must be available to work during regular local business hours.

About Our Culture

At OsaBus, we work fast, celebrate wins, and believe in giving people the freedom to shape their own careers. We’re big on transparency, flexibility, and results. If you're looking for a typical 9-to-5 job, this probably isn’t for you. But if you're entrepreneurial and eager to make an impact in the travel world, you’ll thrive here.

Ready to Join?

We’re hiring freelance Customer Consultant

Apply today with your CV, a brief intro about your background, and confirmation that you can issue monthly invoices.