Incident Management Specialist

Seat; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading automotive tech company in Barcelona is looking for a proactive First-Level Incident Management Support professional. You will be responsible for monitoring and resolving incidents on eCommerce platforms, requiring excellent problem-solving and communication skills. The ideal candidate should have experience in incident management and be fluent in Spanish and English. The role offers flexible hours, great benefits, and a dynamic work environment.

Servicios

2,200 per year in social benefits

2,000 per year in trainings

Daily snacks

Flexible working hours

26 vacation days

Best technology for your needs

Located in Poblenou

Formación

• Experience managing eCommerce platforms for incidents.
• Ability to work effectively within the team and with other areas.
• Excellent verbal and written communication skills.
• Advanced level of Spanish and English.

Responsabilidades

• Monitor eCommerce platforms for incidents and issues.
• Provide initial diagnosis and troubleshooting for reported incidents.
• Escalate unresolved incidents to second-level support.
• Document incident resolution steps and maintain logs.

Conocimientos

Customer service

Technical support

Descripción del empleo

Description

At the SEAT CODE, we are constantly looking for talented people willing to join our projects. Our start-up environment is very open-minded, we love to test and implement new ideas. If you think you are ready to enjoy your work and be part of our big family, we invite you to keep reading what we think could be a good fit for our current needs.

The Role

We are seeking a dedicated and proactive First-Level Incident Management Support professional to join our support team. The ideal candidate will be responsible for monitoring, identifying, and resolving incidents to ensure the smooth operation of our eCommerce platforms. This role requires excellent problem-solving skills, effective communication, and the ability to work in a fast-paced environment.

What we are expecting from you

• Monitor eCommerce platforms for incidents and issues.
• Identify, log, and categorize incidents accurately.
• Provide initial diagnosis and troubleshooting for reported incidents.
• Escalate unresolved incidents to second-level support or relevant teams.
• Communicate incident status and updates to stakeholders.
• Document incident resolution steps and maintain incident logs.
• Collaborate with cross-functional teams to ensure timely resolution of incidents.
• Participate in incident review meetings and contribute to continuous improvement initiatives (recurrent problem identification).
• Assist in the development and maintenance of incident management procedures and documentation.
• Provide support during peak times and special events to ensure platform stability.

What we offer

• 2.200 per year in social benefits
• 2.000 per year in trainings
• Daily Snacks: We try to promote healthy living habits. You will find in our canteen many nuts, fresh fruit, salads, ...
• Flexible working hours: We understand the importance of work-life balance.
• 26 days for your vacations
• Best technology for your needs
• Nice located offices in Poblenou.
• English as the official speaking language.

Minimum requirements

• Demonstrable experience managing eCommerce platforms for incidents.
• Ability to work effectively both within your team and with other areas of the project or company.
• Excellent verbal and written communication skills.
• Advanced level of Spanish and English.

Skills

• atención al cliente
• technical support