Inbound Logistics Coordinator - Temporary

Educations Media Group; Ourense; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hospitality group seeks a dedicated Front Office agent to manage guest interactions, ensure satisfaction, and uphold brand values in a fast-paced hotel environment. Ideal candidates should possess exceptional communication skills and a passion for creating positive experiences for guests. Join a dynamic team focused on innovative hospitality solutions and opportunities for professional growth.

Servicios

Competitive package and development opportunities

Excellent discounts across Ennismore brands

Opportunity to be part of an innovative global brand

Formación

• Minimum 2 years of Front Office experience in an upscale hotel.
• Fluent in Spanish and English.
• Proactive and detail-oriented with a passion for hospitality.

Responsabilidades

• Deal with arrival and departure processes for guests.
• Handle guest complaints and ensure satisfaction.
• Provide accurate information about hotel amenities and local attractions.

Conocimientos

Multitasking

Customer Service

Communication

Teamwork

Attention to Detail

Descripción del empleo

• Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
• Greet and assist guests in a warm, courteous, and professional manner.
• Handle cash and credit transactions, ensuring the accuracy of guest billing.
• Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
• Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Ensure all guests are quoted the correct rate as per the selling strategy and website.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Report any issues to the correct department and check to ensure the work has been completed.
• Ensure that the reception and public areas are clean, tidy and presentable at all times.

Qualifications

• Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
• Previous experience with pre-opening of a hotel is a big plus.
• Someone who understands, celebrates and embraces the SLS brand values.
• Ability to multitask and work in a fast-paced environment.
• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...

The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

The chance to challenge the norm and work in an environment that is both creative and rewarding.

Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.

A competitive package and plenty of opportunity for development.

Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

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