Inbound Logistics Coordinator - Temporary

Educations Media Group; Ibiza; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading hospitality group seeks a dynamic Front Office professional for their Ibiza location. The role involves welcoming guests, handling inquiries and complaints, and ensuring a high standard of service in a fast-paced environment. Candidates should possess a strong background in hospitality with excellent communication skills, particularly in Spanish and English. Join this innovative team focused on creating exceptional guest experiences within an exciting and rewarding setting.

Servicios

Competitive package with development opportunities

Discounts across Ennismore brands

Formación

• Minimum of 2 years of Front Office experience in upscale hotels.
• Fluent in Spanish and English.
• Ability to multitask and work in a fast-paced environment.

Responsabilidades

• Deal with arrival and departure processes ensuring data accuracy.
• Greet guests warmly, assist and handle complaints.
• Provide accurate information about hotel amenities and local attractions.

Conocimientos

Multitasking

Communication

Teamwork

Attention to detail

Empathy

Descripción del empleo

• Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
• Greet and assist guests in a warm, courteous, and professional manner.
• Handle cash and credit transactions, ensuring the accuracy of guest billing.
• Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
• Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Ensure all guests are quoted the correct rate as per the selling strategy and website.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Report any issues to the correct department and check to ensure the work has been completed.
• Ensure that the reception and public areas are clean, tidy and presentable at all times.

Qualifications

• Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
• Previous experience with pre-opening of a hotel is a big plus.
• Someone who understands, celebrates and embraces the SLS brand values.
• Ability to multitask and work in a fast-paced environment.
• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...

The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

The chance to challenge the norm and work in an environment that is both creative and rewarding.

Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.

A competitive package and plenty of opportunity for development.

Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

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