Import Customer Service Assistant (M/F/D)

Company Overview

Thanks to its complete global service network, COSCO SHIPPING has become a top international brand. The upstream and downstream links along the industry chain, such as shipping, terminals, logistics, shipping finance, ship repair, and shipbuilding, have formed a sound industrial structure. The Corporation has invested in 56 terminals, including 49 container terminals, worldwide.

Position: Customer Service Representative

Location: Barcelona, Spain

Key Responsibilities:

1. Manage and create delivery orders for our customers.
2. Provide clear and timely information about Import BL at key ports (Barcelona, Valencia, Algeciras).
3. Assist customers via email and phone, ensuring their inquiries are handled efficiently.
4. Coordinate transport services, providing rate options (Truck or TECO + Truck).
5. Verify all necessary documentation for transport (BL release & consignee authorization).
6. Monitor payments and confirm deliveries.
7. Keep customers informed of any delays or issues.
8. Send Proof of Delivery (POD).

Qualifications:

• Proficiency in English (B1 level or higher).
• Strong organizational and multitasking skills.
• A team player with excellent communication and problem-solving abilities.
• Valuing efficiency, coordination, and continuous improvement.

Additional Information:

If you meet these qualifications and are ready to embark on a rewarding career journey with COSCO SHIPPING Lines (Spain) S.A., we invite you to apply today.

Seniority level: Associate

Employment type: Temporary

Job function: Customer Service

Industries: Maritime Transportation, Logistics, Supply Chain, and Storage