Implementation Specialist

BizAway S.r.l. (ES); Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A dynamic travel tech company is looking for an Implementation Specialist in Barcelona. You will manage the onboarding process for clients, ensuring a seamless transition to our services. Ideal candidates should have strong project coordination skills, excellent communication abilities in English, and experience with CRM tools. This role offers a hybrid working model and attractive compensation, including equity opportunities.

Servicios

Attractive compensation including equity

Development opportunities

Collaborative work environment

Free coffee and beers

Formación

• Excellent oral and written English communication skills are required.
• Strong project coordination and organizational skills.
• Comfortable with data setup tasks (Excel/Google Sheets).

Responsabilidades

• Own the onboarding journey for mid-market clients.
• Lead consultative conversations to gather customer requirements.
• Monitor post-onboarding behavior to validate platform usage.

Conocimientos

Excellent oral and written English communication skills

Strong project coordination and organizational skills

Comfortable with data setup tasks (Excel/Google Sheets)

Clear communication style

Process-oriented mindset

Proactivity

Flexibility

Herramientas

Salesforce

Zendesk

Notion

Asana

Descripción del empleo

Overview

About BizAway
Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. We know that success comes from People and deserves to be recognized. Proactivity and reliability, kindful collaboration and communication are the core values of our Solution Culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-ups then BizAway is the company you have been looking for.

We are looking for

A proactive and solution-oriented Implementation Specialist who is passionate about delivering a seamless onboarding experience for our clients.

You’ll play a key role in helping new customers get started on BizAway by managing implementation projects, coordinating across teams, and setting up the platform to match our clients’ needs. This role is perfect for someone who thrives on organization, enjoys client interaction, and takes pride in owning processes from A to Z.

You’ll work closely with the Customer Success, Sales Executives and Product teams to ensure a smooth transition from signed deal to successful activation. Your work will directly impact customer satisfaction, product adoption, and our ability to scale implementation across different client segments.

Responsibilities

• Own the onboarding journey for mid-market clients, from internal alignment to go-live.
• Lead consultative conversations to gather customer requirements and align expectations from the start.
• Use your knowledge and best practices to translate client needs into scalable platform setups, helping them configure BizAway for long-term success.
• Support the Implementation Lead in executing tasks for enterprise onboarding projects.
• Manage the rollout of the platform by providing the right guides, templates, and recommendations to ensure adoption across the client’s organization.
• Coordinate and deliver training sessions tailored to different stakeholders — from admins to executive teams — to drive early engagement.
• Monitor post-onboarding behavior to validate platform usage, spot adoption gaps, and proactively provide support or adjustments where needed.
• Collaborate closely with Sales, Customer Success, Product, Engineering, and Finance to deliver a cohesive onboarding experience.
• Continuously look for ways to optimize onboarding workflows, suggest improvements, and contribute to the evolution of the implementation function.
• Keep CRM and project tracking tools up to date with onboarding status and documentation.

Qualifications

• Excellent oral and written English communication skills are required. Other languages are a plus.
• Strong project coordination and organizational skills.
• Comfortable with data setup tasks (Excel/Google Sheets e.g., filtering, pivots, VLOOKUP).
• Clear communication style, with confidence in managing client relationships.
• Process-oriented mindset and eagerness to own improvements.
• Hunger: You are not afraid of challenges, and you are eager to raise the bar every day.
• Proactivity: You actively propose value-creating solutions and are not afraid of mistakes.
• Flexibility: You are comfortable working in a fast-changing environment with few certainties.

We are also interested in

• Familiarity with CRM and ticketing systems (e.g., Salesforce, Zendesk) is a plus.
• Experience with CRM/project/ticketing tools like Salesforce, Zendesk, Notion, Asana.
• Previous experience in SaaS, travel tech, startups, or customer onboarding is a plus.

Our offer

A seat on a scale-up with skyrocketing growth

Attractive compensation, including equity in the company

Development of your entrepreneurial spirit, having the chance to implement real impact on business decisions

Multicultural and international team

Collaborative and smart environment to work and learn

Free coffee to kick-start your day and free beers to celebrate together

Hybrid working (3 days in the office, 2 days smart working), flexible working policy, and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.