Implementation Project Manager (B2B SaaS)

Solved; Valencia; On-site; EUR 26,000 - 32,000; Full time

Job summary

Solved, a Valencia-based SaaS startup, is seeking an Implementation Project Manager with 2+ years of experience to lead client implementations from kickoff to go-live. You will work with Customer Success, Product and Engineering to ensure clients derive real value from our platform.

You’ll configure the platform, run client workshops, train users and drive adoption, while tracking progress in HubSpot and coordinating with internal teams. Fluency in Spanish and good English are essential.

Qualifications

• 2+ years of experience implementing software or in B2B SaaS CS.
• Proven ability to manage multi-stakeholder projects with deadlines.
• Strong organizational and proactive follow-up skills.
• Comfort with learning, configuring and troubleshooting software.
• Excellent communication across shop-floor operators to management.
• Fluent Spanish and good English communication.
• Willingness to work in a fast-moving startup.

Responsibilities

• Lead end-to-end implementations from kickoff to go-live.
• Configure the platform by running workshops with clients.
• Drive adoption through training of key users.
• Manage client relationships and be a trusted contact.
• Own support requests and coordinate resolutions.
• Collaborate with Engineering to investigate bugs.
• Track client activities and next steps in HubSpot.
• Leverage AI tools to streamline docs and tasks.
• Improve implementation and CS workflows as we grow.

Skills

2+ years exp

Project management

Organizational skills

Communication skills

Analytical mindset

Troubleshooting software

Spanish/English

Education

Degree in Industrial Engineering or related field

Tools

HubSpot

CRM tools

Job description

Salary: €26,000–€32,000 gross/year, depending on experience and skills.

About Solved

At Solved, we're building software that helps manufacturing companies digitize, simplify and automate their daily operations, from quality management and incident tracking to audits, checklists and continuous improvement.

We're a growing SaaS startup based at Lanzadera in Valencia, combining industrial expertise, technology and AI to make factory operations smarter and more efficient.

We're looking for an Implementation Project Manager with at least 2 years of experience in software implementation or Customer Success within B2B SaaS.

You'll own the implementation of our platform at new manufacturing clients, from kickoff to go-live, and help them get real value from the product. You'll work closely with our Customer Success and Product & Engineering teams.

What you'll do

• Lead end-to-end implementations: Manage project scope, timelines, stakeholders, milestones and go-live.
• Configure the platform: Run workshops with clients, understand their processes and adapt Solved to their needs.
• Drive adoption: Train key users, plant managers and shop-floor operators, ensuring a smooth transition to the platform.
• Manage client relationships: Become a trusted point of contact during implementation and after launch.
• Own support requests: Troubleshoot configuration issues, answer product questions and follow up until resolution.
• Collaborate with Engineering: Investigate bugs, document reproducible issues and coordinate fixes with the development team.
• Keep everything organized: Track client activities, tickets and next steps in HubSpot.
• Leverage AI in your daily work: Use AI-powered tools to streamline documentation, troubleshoot issues, prepare training materials, analyze information and automate repetitive tasks.
• Improve our processes: Help build scalable implementation and Customer Success workflows as we grow.

What we're looking for

• 2+ years of experience implementing software or working in Customer Success at a B2B SaaS company.
• Proven ability to manage implementation projects with multiple stakeholders, deadlines and deliverables.
• Strong organizational skills and a proactive approach to following up and getting things done.
• Comfortable learning, configuring and troubleshooting software.
• Excellent communication skills, from shop-floor operators to senior management.
• Analytical mindset, attention to detail and a problem-solving attitude.
• Comfortable working in a fast-moving startup environment, taking ownership and adapting to change.
• Fluent Spanish and good English communication skills.

Nice to have

• Experience implementing industrial software such as MES, CMMS, QMS, ERP or traceability solutions. This would be a particularly strong fit.
• Understanding of manufacturing operations, quality management or standards such as HACCP, IFS or BRC.
• Degree in Industrial Engineering, Industrial Organization, Project Management or a related field.
• Experience using AI tools (ChatGPT, Claude, Gemini or similar) to improve productivity, automate workflows, troubleshoot problems or support project management.
• Familiarity with HubSpot or similar CRM and ticketing tools.

What you can expect

• Real ownership from day one: Lead implementation projects with manufacturing companies and see the impact of your work.
• An AI-first way of working: We use AI tools every day across the team and encourage everyone to experiment, learn and find smarter ways to work.
• A growing SaaS startup: Join a company where your ideas matter and you can directly influence how we operate.
• International environment: Work with a diverse team based at Lanzadera in Valencia.
• Room to grow: Take on increasing responsibility as our product, clients and team scale.
• Close collaboration: Work directly with Customer Success, Product and Engineering, without unnecessary bureaucracy.

Interested?

If you enjoy technology, solving real operational problems and helping customers succeed with software, we'd love to meet you.