ICT IT Support Specialist Ibérica

Pilatus Flugzeugwerke AG; Sevilla; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join Pilatus Flugzeugwerke AG as an IT Service Desk Coordinator in Sevilla, where you will help manage technical support, coordinate service desk operations, and drive IT process improvements. Ideal candidates possess a strong IT academic background, relevant certifications, and bilingual proficiency in English and Spanish.

Servicios

Support for training and development opportunities

Opportunities for career advancement

Being part of unique international projects

Formación

• At least 3 years of relevant IT experience with employer verification.
• Fluent in English and Spanish.

Responsabilidades

• Coordinate IT service desk, handle technical inquiries and incidents.
• Manage user access, report IT security incidents.

Conocimientos

Troubleshooting

Communication

Teamwork

Educación

IT-related studies

Certifications in Windows OS or similar

Descripción del empleo

Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.

Your Tasks

• Coordinate the IT service desk in Spain, handle technical inquiries and incidents, process and resolve them in the following areas : Desktops, workstations, laptops, Windows operating systems, including applications like M365, Printers, scanners, VoIP devices, Mobile devices such as smartphones and tablets.
• Forward tickets to specialized departments if necessary.
• Ensure data maintenance in the service and ticketing system (ICT assets, inventory, tickets).
• Manage user access, report IT security incidents, and support the IT security team on local compliance issues.
• Maintain and update knowledge bases, document resolutions, gather user feedback, and help improve IT support processes.
• Prepare and / or review decision-making documents for the Spain office.

With this you convince us

• A background in IT-related studies, supported by relevant certifications, for example certifications in Windows OS or similar systems are highly desirable.
• Basic networking knowledge, strong troubleshooting skills for hardware / software, and at least 3 years of relevant experience with employer verification.
• Fluent language skills in English and Spanish is a must.
• Strong communication and teamwork skills as well as a diplomatic, well-organized, stress-resistant, and reliable personality.
• Ability to prioritize tasks and effectively communicate with suppliers and contractors when required.
• Please submit your application for this position in English.

What we offer

• A committed, international team and unique projects.
• Support for training and opportunities for personal and professional development.
• The opportunity to be part of something significant : contribute to the development of a new facility in Sevilla and play a key role in shaping its future success.
• Opportunities for career advancement within Pilatus Ibérica and the broader Pilatus network.

Become part of the Pilatus family

• We want to address everyone with our job ad and are committed to diversity in our company – we are looking forward to receiving your online application.

We are looking forward to your online application

J-18808-Ljbffr

J-18808-Ljbffr