Icelandic Customer Service Representative - Barcelona, Spain

Work International; España; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

Join a prestigious travel company as an Icelandic Customer Service Representative in Spain! This role involves understanding customer needs, responding to inquiries, and ensuring exceptional service. You'll work in a dynamic environment, mediating between travelers and accommodation suppliers globally. With a focus on communication and problem-solving, you'll thrive in a multicultural setting that values your input. Enjoy a temporary contract with flexible shifts, a supportive team, and numerous benefits including health insurance and personal coaching. If you're motivated and ready for a rewarding challenge, this opportunity is for you!

Servicios

Feel Good program with Spanish lessons

Free private health insurance

Flexible remuneration for nursery transport

Multicultural working environment

Modern office spaces

Free coffee daily

Free fruit weekly

3 weeks of initial training

Continued personal coaching

Formación

• Fluent in Icelandic and advanced English required.
• Excellent communication and interpersonal skills are essential.

Responsabilidades

• Understand and identify customer needs in a travel context.
• Clarify inquiries about service, payment, and technical requirements.

Conocimientos

Icelandic (C2 level)

Advanced English

Communication Skills

Interpersonal Skills

Problem-solving

PC Skills (Office 365, CRM)

Goal-oriented Approach

Adaptability

Herramientas

Office 365

CRM Database

Descripción del empleo

We are currently searching for Icelandic Customer Service Representatives who are already located in Spain!

Job Responsibilities:

As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding, and mediating between our international travelers and accommodation suppliers all over the world, always ensuring a high level of customer service.

Some of your main tasks consist of clarifying inquiries about service, payment, and technical requirements, providing accurate information, and following a set process, via email and phone.

Requirements

• Icelandic: C2 level and advanced English
• Excellent communication and interpersonal skills both written and spoken
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation Platforms
• Experience within customer service or contact center environments will be valued.
• Availability to work from the office and from home (within 100km from the office)

Benefits

Contract:

• 38.5h/week (Monday to Sunday), 8h/day, 40h/week
• Available shift: 15:00-23:00h
• Temporary Contract.

Benefits:

• Feel Good program that includes Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after the probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Free coffee every day and free fruit once a week
• Be part of an exciting industry-leading department with great opportunities to learn and grow your career
• 3 weeks of initial training and continued personal coaching

Could you be the perfect fit we're searching for? Don’t hesitate—apply today or reach out to one of our friendly recruiters for assistance!