Head of Customer Service Iberia - ES_880087

Morgan Philips Executive Search; Madrid; Vor Ort; EUR 100.000 - 140.000; Vollzeit

Zusammenfassung

Morgan Philips Executive Search is seeking a Head of Customer Service Iberia for its Madrid-based subsidiary. You will own the Customer Service function across Spain and Portugal, leading experience and transformation initiatives.

You will drive service excellence, manage budgets and KPIs, and partner with commercial leadership to fuel growth while building high-performing teams across Iberia. Fluent in Spanish and English, you will shape the future of service delivery.

Qualifikationen

• Proven leadership experience in Customer Service, Customer Experience, or Operations.
• Strong track record in team management and business transformation.
• Commercial mindset with a strategic vision and hands-on leadership.
• Fluent in Spanish and English.

Aufgaben

• Lead and develop the Customer Service organization across Spain and Portugal.
• Drive customer satisfaction, operational performance, and service transformation.
• Manage budgets, KPIs, and continuous improvement initiatives.
• Partner with commercial and leadership teams to deliver business growth and customer excellence.

Kenntnisse

Leadership experience in Customer Serv

Team management

Business transformation

Commercial mindset

Strategic vision

Hands-on leadership

Jobbeschreibung

Multinational company is seeking for its Madrid-based subsidiary a:

Head of Customer Service Iberia

Joining a market-leading international company and taking ownership of the Customer Service function across Iberia, you will lead customer experience, drive operational excellence, and inspire high-performing teams while shaping the future of service delivery.

Key responsibilities:

• Lead and develop the Customer Service organization across Spain and Portugal.
• Drive customer satisfaction, operational performance, and service transformation.
• Manage budgets, KPIs, and continuous improvement initiatives.
• Partner with commercial and leadership teams to deliver business growth and customer excellence.

What we're looking for:

Proven leadership experience in Customer Service, Customer Experience, or Operations.

Strong track record in team management and business transformation.

Commercial mindset, strategic vision, and hands‑on leadership style.

Fluent in Spanish and English.