Iberia CRM Specialist and salesforce administrator

Syngenta Group; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a CRM Specialist to enhance their Salesforce platform and optimize business processes. This role involves managing Salesforce administration, driving user adoption, and facilitating integration within the CRM ecosystem. The ideal candidate will leverage their agronomic knowledge to tailor user experiences and improve interfaces, ensuring maximum value extraction from the CRM system. Join a forward-thinking company dedicated to digital transformation in agribusiness, where your contributions will significantly impact user engagement and operational efficiency.

Formación

• Experience as a Salesforce Administrator is essential.
• Familiarity with agricultural concepts and technologies is a plus.

Responsabilidades

• Manage and optimize the Salesforce platform and related business processes.
• Drive user adoption and provide training and support for end users.

Conocimientos

Salesforce Administration

Analytical Skills

Communication Skills

Problem-Solving Skills

GDPR Knowledge

Educación

Salesforce Administrator Certification (ADM201)

Basic understanding of Salesforce ecosystem

Herramientas

Salesforce Sales Cloud

Salesforce Marketing Cloud

Salesforce Commerce Cloud

QlikSense

Descripción del empleo

Job Description

To support the digital transformation and implementation of the Iberia strategy by managing, developing, and optimizing the Salesforce CRM platform and related business processes. This role will ensure maximum value extraction from the CRM ecosystem, drive user adoption, and provide critical support for business needs across the Iberia Commercial Unit. Leveraging technological and agronomic knowledge, the CRM Specialist will have an enhanced understanding of end-user requirements and be able to improve user experience and interfaces, tailoring these to our agribusinesses and strategy.

Key Accountabilities

1. Salesforce Administration and Development

Manage and continuously develop the Salesforce platform, including Sales Cloud, Marketing Cloud, and Commerce Cloud.

2. Ensure GDPR compliance and effective duplicate management within the CRM system.
3. Maintain data integrity and cleanliness within the CRM environment.
4. Business Process Optimization

Analyze and optimize CRM-related business processes to align with the Iberia strategy.

5. Identify, develop, and deliver new functionalities, apps, and interfaces linked to Salesforce.
6. Collaborate with Global and Regional IT teams to implement solutions supporting business needs.
7. User Adoption and Support

Drive the implementation and increase adoption of Salesforce and related digital tools and functionalities in the Iberia Commercial Unit.

8. Provide maintenance support and training for end users.
9. Develop and manage a key user group focused on demand generation and CRMization.
10. Integration and Analytics

Facilitate the integration of various applications within the CRM ecosystem.

11. Provide analytics and monitoring support for business processes.
12. Generate insights and reports to support decision-making and strategy implementation.
13. Stakeholder Management

Work closely with business units to understand and address their CRM needs.

14. Collaborate with Global and Regional IT teams to ensure alignment with broader organizational strategies.
15. Communicate effectively with end users, key stakeholders, and management on CRM-related matters.
16. Stay updated on Salesforce features and best practices

Propose and implement enhancements to improve system efficiency and user experience.

17. Contribute to ongoing digital transformation efforts within the Iberia commercial unit.
18. Grower Connectivity and Application of Agronomic Expertise

Utilize agronomic knowledge to better understand and interpret end-user requirements.

19. Increase user adoption by creating intuitive, specific CRM solutions and designing user-friendly interfaces aligned with agro businesses.
20. Act as a bridge between technical CRM capabilities and agricultural end users.
21. Develop and optimize CRM processes and tools related to grower connectivity, facilitating data collection to provide improved insights and analytics.

Qualifications

Preferred Skills and Qualifications

• Experience as a Salesforce Administrator.
• Salesforce Administrator Certification (ADM201) is valuable but not indispensable.
• Basic understanding of Salesforce Sales, Commerce, Marketing, Service Clouds, CPQ, and the general Salesforce ecosystem.
• Familiarity with agricultural concepts, terminology, and technologies.
• Analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Knowledge of GDPR and data protection regulations.
• Basic knowledge of analytics tools such as QlikSense.
• Experience with mobile solutions.
• Languages: Spanish, English, and Portuguese are a plus.

Additional Information

• Applications accepted until March 26th.

Remote Work & Employment Type

Details to be clarified.