Iberia Aftersales Growth & Upgrades Lead

Kardex; Meis; Híbrido; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car

Hybrid working model

Professional development

Supportive colleagues

Descripción de la vacante

Kardex seeks a Sales Manager Aftersales Iberia to strengthen relationships with customers across Spain and Portugal, focusing on service agreements, upgrades, and optimisations of installed Kardex solutions. The role reports to the Director Life Cycle Service Spain and is based in the Greater Madrid Area with a hybrid model.

You will develop service contracts, identify upgrade opportunities, advise on operational efficiency and material flow, and build long-term customer partnerships.

Formación

• Experience in industrial services, aftersales, maintenance contracts, customer success or account management.
• Understanding of intralogistics, automation, supply chain operations, manufacturing, or technical service environments.
• Consultative sales approach focused on solving customer challenges rather than transactional selling.
• Strong relationship-building and communication skills.
• Customer-first mindset and ability to build trust with technical and operational stakeholders.
• Willingness to travel throughout Iberia and hold a valid driving licence.
• English communication skills at B2 level or above.
• Technical or business education, or equivalent professional experience.
• Experience with CRM systems such as Salesforce and business tools such as Microsoft 365 and SAP.
• Knowledge of SPIN Selling, Miller Heiman, or Trusted Advisor methodologies is considered an advantage.

Responsabilidades

• Develop and expand service, maintenance, and support agreements within an established customer base.
• Identify opportunities for upgrades, modernisations, relocations, and productivity improvements.
• Advise customers on how to improve operational efficiency and material flow.
• Build long-term relationships with key customer stakeholders.
• Prepare tailored proposals and quotations together with Area Managers and technical experts.
• Present service solutions that deliver measurable business value.
• Maintain customer information and opportunities in Salesforce CRM.
• Collaborate closely with Service Operations, Back Office teams, and Area Managers to ensure outstanding customer experience.

Conocimientos

Industrial services

Aftersales

Maintenance contracts

Technical sales

Customer success

Account management

Salesforce

MS 365

SAP

English (B2+)

Educación

Technical or business education

Herramientas

Salesforce

Microsoft 365

SAP

Descripción del empleo

Kardex seeks a Sales Manager Aftersales Iberia to strengthen relationships with customers across Spain and Portugal, focusing on service agreements, upgrades, and optimisations of installed Kardex solutions. The role reports to the Director Life Cycle Service Spain and is based in the Greater Madrid Area with a hybrid model.

You will develop service contracts, identify upgrade opportunities, advise on operational efficiency and material flow, and build long-term customer partnerships.