IAM Process Management Consultant

Ambit Iberia; Sant Cugat del Vallès; Hybrid; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Ticket restaurant

Medical insurance

Public transport ticket

Childcare check

Gym discounts

Flexible compensation plan

Job summary

Ambit Iberia is seeking an IAM Process Management Consultant to support improvement and governance of Identity & Access Management processes in a global IT environment. You will analyze, document, and optimize end-to-end IAM workflows while coordinating with business stakeholders and technical teams.

The role emphasizes process mapping, requirements analysis, and documentation, with strong English communication and ability to collaborate across functions.

Qualifications

• Strong analytical and problem-solving capabilities with a structured approach to process analysis and improvement.
• Proven experience in process mapping, requirements analysis, and documentation.
• Ability to translate business and user needs into clear process and functional requirements.
• Excellent stakeholder management and communication skills.
• Ability to coordinate effectively across business and technical teams.
• Strong understanding of process dependencies and end-to-end service impacts.
• Ability to work independently while collaborating closely with Process Owners and cross-functional teams.
• Knowledge of process governance, compliance frameworks, change control, and continuous improvement methodologies.
• Excellent written and verbal communication skills in English.

Responsibilities

• Analyze and document end-to-end IAM processes, identifying gaps, risks, dependencies, impacts, and improvement opportunities.
• Support the design, implementation, and continuous optimization of IAM processes.
• Gather, analyze, and structure business, customer, stakeholder, and user requirements.
• Translate business and process needs into clear functional requirements, user stories, workflows, and catalog requirements.
• Prepare process improvement proposals, supporting analysis, and documentation for review by Process Owners.
• Collaborate with IAM architects, technical specialists, development teams, and operations teams to align process requirements and dependencies.
• Drive process clarification activities and facilitate communication between technical and business stakeholders.
• Create and maintain process documentation, user guidance materials, training content, and knowledge resources.
• Support governance, compliance, change management, and continuous improvement initiatives across IAM services.

Skills

Analytical thinking

Process mapping

Requirements analysis

Stakeholder management

English communication

Cross-functional collaboration

Tools

ServiceNow

IAM platforms

Job description

About the Role

We are looking for an IAM Process Management Consultant to support the continuous improvement and governance of Identity & Access Management processes within a global and dynamic IT environment.

You will play a key role in analyzing, documenting, and optimizing end-to-end IAM processes while collaborating with business stakeholders, process owners, architects, technical experts, and operations teams. The ideal candidate combines strong analytical capabilities with process management expertise and a solid understanding of IAM principles and identity lifecycle processes.

What You'll Do

As an IAM Process Management Consultant, your responsibilities will include:

• Analyze and document end-to-end IAM processes, identifying gaps, risks, dependencies, impacts, and improvement opportunities.

• Support the design, implementation, and continuous optimization of IAM processes.

• Gather, analyze, and structure business, customer, stakeholder, and user requirements.

• Translate business and process needs into clear functional requirements, user stories, workflows, and catalog requirements.

• Prepare process improvement proposals, supporting analysis, and documentation for review by Process Owners.

• Collaborate with IAM architects, technical specialists, development teams, and operations teams to align process requirements and dependencies.

• Drive process clarification activities and facilitate communication between technical and business stakeholders.

• Create and maintain process documentation, user guidance materials, training content, and knowledge resources.

• Support governance, compliance, change management, and continuous improvement initiatives across IAM services.

What We're Looking For

Required Skills

• Strong analytical and problem-solving capabilities with a structured approach to process analysis and improvement.

• Proven experience in process mapping, requirements analysis, and documentation.

• Ability to translate business and user needs into clear process and functional requirements.

• Excellent stakeholder management and communication skills.

• Ability to coordinate effectively across business and technical teams.

• Strong understanding of process dependencies and end-to-end service impacts.

• Ability to work independently while collaborating closely with Process Owners and cross-functional teams.

• Knowledge of process governance, compliance frameworks, change control, and continuous improvement methodologies.

• Excellent written and verbal communication skills in English.

Nice to Have

• Minimum of 3 years of experience in Process Management, Identity & Access Management (IAM), IT Service Management, Business Analysis, or a similar role.

• Good understanding of IAM concepts and identity lifecycle management processes.

• Experience with process design, optimization, and continuous improvement initiatives.

• Experience working in cross-functional and international environments.

• Familiarity with ServiceNow and enterprise IAM platforms.

• Agile, Business Analysis, Process Management, or IAM-related certifications.

• Experience working in highly regulated environments is considered a plus.

SCHEDULE:

• 08h-17h from Monday to Friday (flexible)

• Hybrid (onsite presence in Sant Cugat at least once per week)

CONDITIONS:

• Salary package based on your profile.

• Ticket restaurant included in-office hours.

• Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.

• Discounts in gym network.

• Training catalogue.

Our goal is that you are well in every way!