IAM Application Operations Engineer

Swiss Re; Madrid; Híbrido; EUR 42.000 - 70.000; Jornada completa

Descripción de la vacante

Join Swiss Re as a Senior IAM Application Operations Engineer to enhance identity and access management efforts. You'll support users, troubleshoot issues, and drive process improvements in a hybrid work setup. This role offers significant opportunities for professional growth within a leading cybersecurity team.

Servicios

Attractive annual bonus

Additional vacation days

Company stock options

Professional growth opportunities

Flexible working hours

Fully paid lunch allowance

Sick leave compensation

Employee pension contribution

Medical service contribution

And more!

Formación

• Experience in security solutions and/or IT delivery environment.
• Basic knowledge of relational databases and data structures.
• Willingness to provide support outside of normal business hours.

Responsabilidades

• Provide L2 tier support for incidents related to IAM tools.
• Drive problem management to eliminate unnecessary tickets.
• Improve and maintain operational documentation.

Conocimientos

Analytical skills

Problem-solving skills

Ability to work under pressure

Herramientas

SailPoint IIQ

SQL

Microsoft Power BI

Descripción del empleo

Join a team of cybersecurity professionals and help Swiss Re to fulfil its mission in making the world more resilient. As the Senior IAM Application Operations Engineer, you will support and resolve identity and access-related issues, while analysing, simplifying, and improving our security processes. What's more, you'll be working in a hybrid setup, perfectly balancing work from home and the office premises.

About the team

The Security Team is the focal point for all security activities across Swiss Re. We are responsible for cybersecurity engineering and operations, governance, risk and compliance. We define and advance the company's security strategy. As a part of the Security Team, Application Operations is the team responsible for running L2 support (diagnosis and in-depth issue resolution) for part of the Identity & Access Management (IAM) application landscape. We're looking for a colleague who'll help us to improve our processes and services via diligent analysis and ensure our security agenda is properly followed.

In your role, you will…

• Provide L2 tier support (diagnosis and in-depth issue resolution) for incidents and events related to IAM tools/solutions
• Troubleshoot and support users for their identity and access-related issues
• Identify patterns of tickets and drive problem management activities to eliminate unnecessary tickets, drive automation and improve operational ticket flows
• Improve and maintain the operational documentation and knowledge base
• Collaborate with other security teams such as operations and L3 support teams
• Have a chance to apply your technical expertise to implement efficiencies and automations
• Participate in global projects and act as a point of contact in given areas

Your qualifications
Nobody is perfect and meets 100% of our requirements. If you, however, meet some of the criteria below and are curious about providing technical support in a well-established cybersecurity team, we'll be more than happy to meet you!

What we need from you

• Experience in security solutions and/or IT delivery environment as well as end-user support
• Experience in supporting security technologies, preferably SailPoint IIQ or ISC
• Basic knowledge of relational databases, database schemas, and data structures
• Knowledge of SQL
• Ability to work under pressure
• Strong analytical and problem-solving skills
• Independence and responsiveness in character and work
• Willingness to provide support outside of normal business hours if really needed

Nice-to-have

• Experience with programming and Microsoft Power BI
• Understanding of federation protocols and security concepts
• ITIL knowledge certification is a plus (Foundation)

What can you look forward to?

• Attractive annual bonus
• Additional days of vacations
• Company stock options
• Space for professional growth, including leadership and language courses, for instance
• Flexible working hours – own the way you work – and home office
• Fully paid lunch allowance
• Sick leave compensation
• Employee pension contribution
• Medical service contribution
• And more!

For Spain the base salary range for this position is between [EUR 42.000] and [EUR 70.000] (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education/qualifications, expertise, specialization, skills and experience.

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognize your achievements. Further you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract. We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder

#Li-hybrid

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

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