IA-178 IT Support Specialist - 3 Months

TECEZE; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Une entreprise recherche un Spécialiste Support IT pour une mission de 3 mois à Madrid. Le candidat idéal aura de l'expérience en dépannage de matériel et logiciel, en support des systèmes Windows, et en gestion d'Active Directory. Le rôle implique également la gestion des tickets d'incidents et le support des dispositifs mobiles.

Formación

• Expérience solide en dépannage matériel/logiciel.
• Compétences en support Windows 10/11, MS Office 365.
• Familiarité avec ServiceNow ou outils ITSM équivalents.

Responsabilidades

• Fournir un support technique L1/L2 pour les postes de travail, ordinateurs portables et appareils mobiles.
• Gérer les tickets d'incidents via ServiceNow et s'assurer de leur résolution rapide.
• Documenter les procédures de support technique et contribuer à la base de connaissances.

Conocimientos

Support technique L1/L2

Dépannage matériel/logiciel

Support Windows 10/11

Gestion Active Directory

Utilisation d'outils ITSM

Résolution de problèmes

Descripción del empleo

Title: IT Support Specialist - 3 Months

Location: Madrid, Spain

Duration: 3 Months

Overview:

We are Looking a skilled IT Support Specialist to provide day-to-day local and remote desktop support. The ideal candidate will possess solid experience in troubleshooting hardware/software issues, Windows systems, Active Directory, and ITSM tools. This role involves Break/Fix support, hardware deployment, network diagnostics.

Skills:

Provide L1/L2 technical support for desktops, laptops, printers, and mobile devices.
Troubleshoot and resolve hardware/software/application issues.
Support Windows 10/11, MS Office 365, and common enterprise applications.
Manage Active Directory, GPOs, and assist with mobile device management (Android/iOS).




Handle installation, upgrade, and maintenance of hardware and software.
Use diagnostic tools to address network connectivity issues.
Manage incident tickets via ServiceNow; ensure timely resolution and documentation.
Support audio/visual setups and collaborate with vendors for complex issues.
Maintain asset inventory including procurement, tagging, and tracking.
Coordinate with service desk and vendors for on-site support and warranty activities.
Document technical support procedures and contribute to knowledge base.
Hands-on with Windows 10/11, AD, GPO, Office 365, hardware troubleshooting.
Basic knowledge of Macs, networking (Routers, Switches, Firewalls).
Familiarity with MDM tools, enterprise antivirus, and encryption solutions.
Excellent communication in English and Spain language.
Experience with ServiceNow or equivalent ITSM tools.
Ability to work flexible shifts, including weekends for project needs.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/199645424/ia-178-support-specialist-3-months-madrid/?utm_source=html