I-444 Digital Process Expert - Core Banking & Clients

buscojobs España; Málaga; A distancia; EUR 35.000 - 75.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Experto en Procesos Digitales para unirse a su equipo de entrega de pagos. En esta emocionante posición, serás responsable de definir requisitos funcionales, colaborar con proveedores y asegurar que los productos cumplan con las regulaciones. Se valoran habilidades en gestión de proyectos, atención al cliente y adaptabilidad. Ofrecemos un entorno flexible y dinámico, donde tu trabajo tendrá un impacto significativo en la experiencia del cliente. Si estás listo para un desafío y deseas formar parte de un equipo diverso y colaborativo, ¡esperamos tu solicitud!

Servicios

Tarjeta de restaurante

Seguro de salud

Seguro de vida

Remuneración flexible

Transporte gratuito

Beneficios bancarios

Plan de pensiones

Clínicas de fisioterapia

Club de corredores

Redes de empleados

Formación

• 5-7 años de experiencia en gestión de proyectos complejos.
• Conocimientos en procesamiento de pagos y regulaciones locales.

Responsabilidades

• Definir requisitos funcionales y participar en pruebas antes del lanzamiento.
• Analizar datos para crear informes y mejorar la satisfacción del cliente.

Conocimientos

Gestión de proyectos complejos

Orientación al cliente

Colaboración remota

Procesamiento de pagos

Sensibilidad cultural

Adaptabilidad

Gestión de riesgos

Gestión de plazos

Gestión de partes interesadas

Resolución de problemas

Educación

Máster o licenciatura

Herramientas

MicroStrategy

Excel

Power Point

Descripción del empleo

At ING we are looking for a Digital Process Expert - Core Banking & Clients.

Your role and work environment :

We are looking for a talented and enthusiastic Digital Process Expert to join our Payments Delivery Area Team of Core Banking and Clients Tribe Spain. The responsibility of this team is to provide the best solution for Payments considering customer needs, market behaviors, regulations, and user requirements, delivering high quality developments based on Agile Methodology. Making things happen, helping others be successful, always being one step ahead—that’s our DNA.

Your key responsibilities :

• Provide a broad knowledge on ING products, services, channels, and local Payments Regulations.
• Be part of the delivery team to define functional requirements, participate in testing and support before the Go-live.
• Control the process of the Clearing systems, solve incidents in case of errors, provide information and help to the support teams or the providers.
• Identify the products or services that best meet the customer's stated needs, using personal expertise to propose quantities and product configurations. Represent the voice of the customer (External and internal) improving the processes.
• Analyze data to extract operational information for decision making, create reports for Operations areas (MicroStrategy, Excel, Power Point, etc.). Analyze evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency.
• Collaborate day-to-day with suppliers. Detect incidents in the processes of external providers, report incidents and track them. Track processes with suppliers, propose improvement measures and measurements that establish the effectiveness of the actions implemented.
• Be responsible for improving the service with an end-to-end mindset, for day-to-day performance, for building reliable business operations and services, and for connecting it with internal or external parties.
• Work with Risk, Compliance, and Legal stakeholders to ensure our products and services comply with regulation and policies.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits... don’t hesitate to apply!

• Master or bachelor’s degree with 5-7 years of experience managing complex projects.
• Customer focused and results-oriented person.
• Strong English is a must have.
• Remote Collaboration: be adept at collaborating with team members in different time zones and cultural backgrounds.
• Payment processing: Understanding of the end-to-end payment processing cycle, including authorization, clearing, and settlement. Proven experience in Operations.
• Cross-Cultural Sensitivity & Empathy: Being aware of cultural differences within the offshore team fosters a positive and harmonious work environment.
• Adaptability: be flexible and adaptable to changing circumstances and time zone differences.
• Prioritization: Strong prioritization skills and ensure the team focuses on delivering high-impact results.
• Risk Management: Identifying potential risks in an offshore setup and implementing measures to mitigate them ensures smoother project execution.
• Deadlines Management: Efficiently managing time and deadlines to keep the development on track and deliver the product within scheduled timelines.
• Stakeholder Management: Engaging and managing stakeholders effectively for successful project outcomes.
• Problem-Solving: Strong problem-solving skills to address challenges and obstacles that may arise.
• Tech: Although not mandatory, some technical knowledge to facilitate effective communication and understanding between the Product Owner and the development team.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

• Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self.
• Restaurant card: So that thinking about what to have for lunch doesn’t take up your time or your cravings.
• Health insurance: For you and all your family (spouse / partner and children).
• Life insurance: We help you protect what matters most to you.
• Flexible remuneration: In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids.
• Free company shuttle: It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
• Banking benefits: Special loans with more beneficial conditions.
• Special mortgage conditions after 6 months working at the bank.
• Pension plan after 1 month with us!

More vitality and more belonging: 360o care of the employee (physical, mental, social connection & purpose). Physiotherapy service on site. Runners club with your own trainer. Clinics with professional, world-class athletes. Gympass service. Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in society.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working...we are looking forward to meeting you!