Hybrid Service Designer: Research-led Banking UX

North; Madrid; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Macbook Pro 13\"

Birthday as extra paid vacation day

Hybrid work from home/office

Social events

Job summary

North is a digital product studio. We partner with bold companies to innovate new services and build digital products. North values passion, ownership and rigorous thinking.

We seek a Service Designer to own end-to-end service design from discovery to implementation, working with researchers, designers and clients in Madrid on hybrid schedule. You’ll lead interviews and workshops, translate insights into service decisions, and guide cross-functional teams to define opportunities.

Qualifications

• Proven experience as a Service Designer or in a closely related role.
• Strong qualitative research capabilities from planning to storytelling.
• Solid business understanding, especially in banking contexts.
• Experience preferrred in banking is a strong plus.

Responsibilities

• Lead discovery research through interviews and workshops, translating insights into service decisions.
• Map journeys and service blueprints to simplify complex banking/enterprise services for teams and clients.
• Guide PMs, designers and stakeholders through implementation, grounded in research.
• Convert research findings into opportunities, principles and recommendations for definition phases.
• Maintain high clarity and rigor from research plan to final readout.

Skills

Service design

Qualitative research

Stakeholder communication

Business acumen

Bilingual Spanish/English

Tools

Figma

Sketch

Job description

North is a digital product studio. We partner with bold companies to innovate new services and build digital products. North values passion, ownership and rigorous thinking.

We seek a Service Designer to own end-to-end service design from discovery to implementation, working with researchers, designers and clients in Madrid on hybrid schedule. You’ll lead interviews and workshops, translate insights into service decisions, and guide cross-functional teams to define opportunities.