Service Designer

North; Madrid; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Macbook Pro 13\"

Birthday as extra paid vacation day

Hybrid work from home/office

Social events

Job summary

North is a digital product studio. We partner with bold companies to innovate new services and build digital products. North values passion, ownership and rigorous thinking.

We seek a Service Designer to own end-to-end service design from discovery to implementation, working with researchers, designers and clients in Madrid on hybrid schedule. You’ll lead interviews and workshops, translate insights into service decisions, and guide cross-functional teams to define opportunities.

Qualifications

• Proven experience as a Service Designer or in a closely related role.
• Strong qualitative research capabilities from planning to storytelling.
• Solid business understanding, especially in banking contexts.
• Experience preferrred in banking is a strong plus.

Responsibilities

• Lead discovery research through interviews and workshops, translating insights into service decisions.
• Map journeys and service blueprints to simplify complex banking/enterprise services for teams and clients.
• Guide PMs, designers and stakeholders through implementation, grounded in research.
• Convert research findings into opportunities, principles and recommendations for definition phases.
• Maintain high clarity and rigor from research plan to final readout.

Skills

Service design

Qualitative research

Stakeholder communication

Business acumen

Bilingual Spanish/English

Tools

Figma

Sketch

Job description

North is a digital product studio. We partner with bold companies to innovate new services and build digital products. Our values are: show your passion, act as an owner and think rigorously, figure it out & hold the line.

Service Designers at North own end-to-end service and experience design --- from discovery research to journeys, service blueprints and opportunity framing. They're deeply user-centered, equally comfortable running interviews and workshops as translating insights into clear service decisions with clients and product teams.

What you'll do

• Lead discovery research (interviews, workshops, synthesis) to understand user needs, behaviours and organisational barriers.

• Map journeys and service blueprints that make complex banking / enterprise services actionable for the team and the client.

• Guide PMs, designers and client stakeholders through the implementation phase, keeping decisions grounded in research and service logic.

• Turn research insights into opportunity areas, principles and recommendations ready for a definition phase.

• Keep a high bar on clarity and rigor at every step --- from research plan to final readout.

What we're looking for

• Proven experience as a Service Designer (or adjacent).

• Strong qualitative research experience --- planning, fieldwork, synthesis and storytelling end-to-end.

• Strong business acumen and the ability to understand the banking business.

• Experience in banking is a strong plus.

• Clear, confident communication in Spanish and English (spoken and written).

• Based in / able to work hybrid from Madrid (1--2 office days a week); strong remote profiles considered.

But 'what's in it for me', I hear you ask?

• A hybrid work from home/office system with a flexible time schedule. When you do happen to come to the office, there will always be fresh fruit, coffee and snacks.

• Macbook Pro 13"

• Your birthday as an extra paid vacation day.

• Legendary social events & parties to let off some steam.

North is proud to be an equal opportunity employer. You're welcome on the team no matter where you're from, who you like, what you look like, or if you prefer Figma over Sketch. We hire based on your qualifications and demonstrated ability to perform job responsibilities. Our designs are for everyone, and so is our workplace.