UX Researcher: Experience Insights for Growth (Hybrid)

zooplus; Madrid; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work

Office/Remote split 60/40

20 days abroad

Wellbeing program

Transport subsidy

Bike leasing

Employee discount 20%

Job summary

zooplus Madrid is seeking a User Experience Researcher to turn customer signals into actionable product insights. You will work with Service Designers, Product Managers, Product Designers, Analysts and stakeholders to uncover opportunities and translate findings into recommendations for product, business, and experience teams.

The role emphasizes collaboration across teams in a multinational setting, with a hybrid schedule (60% in office, 40% remote) and opportunities for development, training,

Qualifications

• 2-5 years of experience in UX Research, Customer Research, Service Design Research, or a related field.
• Experience conducting qualitative research independently.
• Experience working in digital products and e-commerce environments.
• Strong synthesis, communication, and storytelling skills.
• Ability to influence stakeholders through evidence and insights.
• Experience collaborating with cross-functional teams.
• Fluent English.

Responsibilities

• Plan and execute qualitative research studies using a range of methods such as: In-depth interviews, Usability testing, Concept validation, Diary studies &.Contextual research.
• Analyze and synthesize findings into clear, actionable insights.
• Identify customer needs, pain points, behaviors, and motivations.
• Create hypothesis and suggest opportunities.
• Translate research findings into recommendations that support product and business decisions.
• Help teams understand customer needs and their impact on business outcomes.
• Contribute to opportunity identification and prioritization activities.
• Present findings in a compelling and stakeholder-friendly manner.
• Support the maintenance and evolution of the Journey Atlas as a source of customer knowledge.
• Identify recurring patterns, themes, and opportunities across customer journeys.
• Help connect qualitative insights with other data sources.
• Partner with Product, Design, Data & Analytics, Marketing, Customer Care, and other business functions.
• Participate in workshops, discovery activities, and insight-sharing sessions.
• Contribute to a culture of continuous discovery and evidence-based decision making.

Skills

User Research

Qualitative Research

Stakeholder Influence

Cross-functional Collaboration

Communication

Storytelling

E-commerce Experience

Tools

Qualtrics

Dovetail

TheyDo

Miro

Job description

zooplus Madrid is seeking a User Experience Researcher to turn customer signals into actionable product insights. You will work with Service Designers, Product Managers, Product Designers, Analysts and stakeholders to uncover opportunities and translate findings into recommendations for product, business, and experience teams.

The role emphasizes collaboration across teams in a multinational setting, with a hybrid schedule (60% in office, 40% remote) and opportunities for development, training,