Hybrid CX Strategy & Insights Lead

Edreams Odigeo; Barcelona; Hybrid; EUR 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Relocation support

Premium equipment

Wellbeing and growth programs

Job summary

eDreams ODIGEO is seeking a CX Senior Business Specialist to drive data insights within the Customer Experience Strategy & Insights CSI team in Barcelona. The role combines analytics, storytelling with leadership, and end-to-end CX business cases.

The position is hybrid in Barcelona and requires 3+ years of data analysis, SQL/BI skills, and strong stakeholder management. You’ll influence decisions across customer retention, loyalty, and growth.

Qualifications

• Minimum 3 years of experience in data analysis.
• Strong analytical skills with attention to detail.
• Excellent communication and stakeholder management abilities.
• Fluency in English and experience with data visualization tools.
• SQL and database skills to create tables and graphs.

Responsibilities

• Develop data-driven insights to support decision making and own end-to-end initiatives.
• Create dashboards and tracking using BI tools to monitor KPIs and drive insights.
• Present business cases and insights to leadership to secure approvals and budgets.
• Act as main CX POC, guiding CSI data analysts and ensuring data quality.

Skills

Data analysis

Analytical thinking

Communication

Stakeholder management

Problem solving

English fluency

Education

Bachelor's degree in a quantitative field (e.g., Computer Science, Engineering, Economics, Mathematics) or Business Administration/Finance specialization

Tools

SQL

Power BI

Google Data Studio

Tableau

Google Sheets

Job description

eDreams ODIGEO is seeking a CX Senior Business Specialist to drive data insights within the Customer Experience Strategy & Insights CSI team in Barcelona. The role combines analytics, storytelling with leadership, and end-to-end CX business cases.

The position is hybrid in Barcelona and requires 3+ years of data analysis, SQL/BI skills, and strong stakeholder management. You’ll influence decisions across customer retention, loyalty, and growth.