Hybrid Cloud Marketplace & Process Analyst

Derichebourg Multiservices; Barcelona; Hybrid; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Hybrid Work Model

Life Insurance

Private Health Insurance

Flexible Benefits Program

Continuous Learning

Wellbeing Program

Career Development Opportunities

Exclusive Discounts

Great Place to Work Certified

Job summary

TD SYNNEX is seeking a Cloud Marketplace and Process Analyst to optimize business processes across Europe, support country teams and partners, and drive platform adoption. You will work with sales, IT, vendors, and stakeholders to deliver scalable, high‑quality solutions across 21+ European countries.

This role emphasizes data analysis, process improvement, and effective communication with diverse teams. The role requires strong analytical and organizational skills, experience in process

Qualifications

• Strong analytical, problem-solving, and organizational skills.
• Experience in process improvement, operations, or business analysis.
• Excellent stakeholder management and communication skills.
• Knowledge of Cloud, SaaS, eCommerce, or IT services environments.
• Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation.
• Experience with SAP and Microsoft Office is a plus.
• Understanding of IT distribution, vendor ecosystems, or channel business is an advantage.
• Interest in Cybersecurity technologies and cloud security concepts.
• Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued.
• Fluent English; additional European languages are a plus.

Responsibilities

• Manage Freshdesk queues and ensure timely resolution of support requests.
• Act as the main point of contact for country teams, partners, and stakeholders.
• Analyze and improve operational processes to increase efficiency and service quality.
• Identify process gaps and implement continuous improvement initiatives.
• Support vendor-related operational activities and platform management.
• Provide operational insights and recommendations based on data analysis.
• Collaborate with IT and platform teams to enhance business operations.
• Drive user adoption and best practices across cloud and digital platforms.

Skills

Analytical skills

Problem solving

Organizational skills

Stakeholder management

Communication

Cloud/SaaS/IT services knowledge

Freshdesk familiarity

Excel

Reporting tools

Process documentation

SAP

Microsoft Office

Vendor ecosystem knowledge

Cybersecurity concepts

Certifications (AZ-900, SC-900, AWS,IT

English fluency

Other European languages

Tools

Freshdesk

SAP

Microsoft Office

Excel

Reporting tools

Job description

TD SYNNEX is seeking a Cloud Marketplace and Process Analyst to optimize business processes across Europe, support country teams and partners, and drive platform adoption. You will work with sales, IT, vendors, and stakeholders to deliver scalable, high‑quality solutions across 21+ European countries.

This role emphasizes data analysis, process improvement, and effective communication with diverse teams. The role requires strong analytical and organizational skills, experience in process