HR Specialist, Disability Leave Services

Amazon Spain Services, S.L.U.; Santa Cruz de Tenerife; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company is seeking an Accommodation Consultant to work closely with employees and leadership to manage workplace accommodations. The role demands exceptional communication, organizational skills, and a strong knowledge of disability laws. Candidates with a Bachelor's degree in Human Resources or a related field and experience in HR functions are encouraged to apply. This position offers a dynamic environment and the opportunity to improve workplace accessibility.

Formación

• Experience supporting employees with benefits, leave of absences, HR, or employee relations.
• Fluent in written and verbal Spanish and English.
• Knowledge of disability laws related to accessibility is preferred.

Responsabilidades

• Perform accommodation reviews for compliance and support employee requests.
• Serve as a subject matter expert on the accommodations process.
• Communicate accommodation decisions and maintain accurate documentation.

Conocimientos

Communication

Organizational skills

Analytical skills

Customer service

Problem-solving

Attention to detail

Time management

Educación

Bachelor’s Degree in Human Resources or a related field

Herramientas

Windows

Excel

Word

PowerPoint

Descripción del empleo

The Accommodation Consultant (AC) will work directly with employees and senior leadership to provide accommodations. The AC will serve as the primary contact for employees throughout the accommodation and workplace adjustments process. This role requires exceptional communication and organizational skills, meticulous attention to detail, the ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, and a customer service focus aligned with Amazon's standards.

Key job responsibilities

• Perform accommodation reviews to ensure compliance and support employee requests for safe and productive workplace adjustments.
• Serve as a subject matter expert on the accommodations process and relevant provincial and federal disability laws.
• Coordinate the accommodation process and manage cases end-to-end.
• Collaborate with stakeholders to determine and finalize approval or denial of accommodations.
• Work with leave of absence case managers.
• Communicate accommodation decisions, disseminate the Job Accommodation Record (JAR) to employees, and partner with stakeholders for implementation.
• Educate employees and HR on complex aspects of return-to-work, accommodations, and case processes.
• Guide employees to appropriate resources for answers.
• Maintain a high volume of cases.
• Ensure accurate and timely documentation by maintaining system records.
• Provide training to employees, managers, HR, and others within DLS.
• Adhere to internal SLAs and quality standards.
• Coordinate with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments as needed.
• Participate in activities and projects within the DLS program.
• Maintain reliable and timely attendance.
• Perform additional duties as assigned.
• Travel as required.
• Bachelor’s Degree in Human Resources or a related field.
• Experience supporting employees with benefits, leave of absences, HR, or employee relations.
• Proficiency in Windows, Word, Excel, and PowerPoint.
• Fluent in written and verbal Spanish and English.

Preferred qualifications

• Knowledge of disability laws related to accessibility.
• Skills in computer operating and database management.
• Strong time management and ownership of deliverables.
• Attention to detail with the ability to analyze, problem-solve, organize, and manage multiple priorities.
• Ability to work effectively across all levels of the organization.
• Experience in providing consultation and training on disability issues.
• Excellent customer service and communication skills.
• Ability to thrive in a dynamic environment with minimal supervision.

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