HR Manager

WNS Global Services; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading company as an Assistant Manager Front Office at Sarena de Muro Mallorca Resort Destination by Hyatt. This role emphasizes management skills to enhance guest experiences, overseeing day-to-day operations, and ensuring high standards of service. Candidates should possess relevant educational credentials and significant hotel experience.

Formación

• Minimum 2 years work experience as Assistant Front Office Manager.
• 4-5 years of experience in Assistant Manager - Front Office / Guest Relations.
• Fluent in English with well-developed communication skills.

Responsabilidades

• Manage guest registration and checkout efficiently.
• Maximize occupancy and revenue while maintaining service standards.
• Handle guest complaints and implement solutions.

Conocimientos

Problem-solving

Administrative skills

Interpersonal skills

Communication skills

Customer relations

Educación

University degree or diploma in Hospitality or Tourism management

Descripción del empleo

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As an Assistant Manager Front Office, you are responsible for the efficient running of the department in accordance with Hyatt corporate strategies and brand standards, whilst meeting colleague, guest, and owner expectations. You are expected to effectively manage the day-to-day operation and lead the team resourcefully to achieve departmental goals.

Key Responsibilities :

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures.
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department.
• Effectively handle all guest complaints and implement long-term solutions where possible. Follow up on any outstanding issues and ensure service recovery is provided.
• Review guest feedback from different platforms. Drive outstanding results from online channels by reviewing current service standards and implementing new initiatives when necessary.
• Initiate the implementation of new Front Office Standards & Procedures in keeping with brand direction.
• Conduct development and performance reviews, identifying key personnel for further development and structured career paths.
• Perform ad-hoc job tasks assigned by the hotel management.

Qualifications :

• Ideally with a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Front Office Manager or 4-5 years of Assistant Manager - Front Office / Guest Relations in a hotel.
• Good problem-solving, administrative, and interpersonal skills; motivational leader and English language skills are a must.
• Well-developed communication and customer relations skills.

If you’re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Sarena de Muro Mallorca Resort Destination by Hyatt.

Apply today and start your journey with us!

Sarena de Muro Mallorca Resort Destination by Hyatt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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