Hr Business Partner - People Operations

PayXpert; Madrid; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

PayXpert is seeking a HR Business Partner – People Operations based in Madrid. You will manage the employee lifecycle, advise managers on People policies, and oversee payroll coordination across Spain, France, and the UK. The role requires strong knowledge of employment law and HR operations in a multinational fintech environment.

Fluent English and French are mandatory; Spanish is a strong asset. The position offers a hybrid work model in Madrid with competitive compensation and opportunities

Formación

• Bachelor’s degree or equivalent in HR or related field.
• 3–5 years in HR, People Operations or Employee Relations in international organisations.
• Experience with HRIS, payroll coordination and industrial relations.

Responsabilidades

• Manage the operational delivery of the employee lifecycle across Spain, France and the United Kingdom, including contractual changes and offboarding.
• Support managers and employees on operational People matters, policies and procedures.
• Coordinate payroll coordination, rewards administration and salary review cycles.

Conocimientos

Fluent English

Fluent French

Spanish advantageous

HR knowledge

Educación

Bachelor’s degree in HR/Business Admin/Employment Law/Psychology

Professional HR certification (CIPD/SHRM) advantageous

Herramientas

Factorial

SharePoint

Notion

MS Excel

Descripción del empleo

PayXpert

is a pioneer in omnichannel payments and a subsidiary of the Société Générale group. We serve a diverse array of local and international brands both online and in-store, spanning various sectors. At the heart of our vision is the creation of a payment ecosystem that fosters an inclusive commerce experience for all. We have developed services that focus on revenue optimisation, performance enhancement, fraud prevention, and seamless payment orchestration. Our expertise extends to cross-border payments and alternative payment methods such as Alipay+ and WeChat Pay. Furthermore, our solutions are designed with accessibility in mind, offering features that cater to the visually impaired, ensuring everyone can engage in the modern commerce landscape.

The HR Business Partner – People Operations is responsible for delivering consistent, compliant and high-quality People Operations across PayXpert, ensuring an excellent employee experience throughout the employee lifecycle. The role acts as the operational partner for managers and employees, providing expert guidance on employee relations, industrial relations, performance operations, rewards administration, People policies and employment practices while ensuring operational excellence across multiple jurisdictions. This position requires strong expertise in employment legislation, payroll coordination, employee relations and HR operations, with a particular focus on supporting employees across France, Spain and the United Kingdom.

Key Responsibilities

People Operations & Employee Lifecycle Manage the operational delivery of the employee lifecycle across Spain, France and the United Kingdom, including contractual changes, promotions, compensation updates, mobility and offboarding. Ensure employee records, contracts and People documentation remain accurate, complete and compliant. Support managers and employees on operational People matters, policies and procedures. Coordinate operational People activities with payroll, Finance and external providers. Ensure a consistent and positive employee experience across all operational touchpoints. Deliver accurate, compliant and efficient People Operations throughout the employee lifecycle.

Employee Relations, Industrial Relations & Employment Compliance

Coordinate the operational delivery of PayXpert's performance review processes. Support salary review cycles, variable compensation administration and compensation changes. Coordinate employee recognition initiatives, including the Values Awards programme. Manage employee surveys and support engagement initiatives across the organisation. Analyse employee feedback and recommend operational improvements. Support employee engagement through effective execution of performance, rewards and recognition programmes.

Compliance, Governance & Risk Management

Ensure full compliance with employment legislation in Spain, France and the UK, working closely with external advisors where required. Manage employment documentation, audits and reporting obligations, ensuring accuracy and traceability. Support internal and external audits, inspections and compliance reviews related to employment practices. Proactively identify operational and legal risks and recommend corrective actions.

People Analytics, HR Systems & Operational Excellence

Maintain and optimise HR systems including Factorial, SharePoint and Notion. Ensure the integrity, quality and confidentiality of employee data. Prepare HR reports, dashboards and workforce metrics. Coordinate People surveys and analyse workforce data. Identify opportunities to improve HR processes, workflows and systems. Support continuous process improvement through HR technology and data-driven decision-making.

Health, Safety & Employee Wellbeing

Coordinate Health & Safety activities across all jurisdictions, ensuring compliance with local legislation. Support occupational health initiatives, mandatory training and risk assessments. Coordinate employee wellbeing initiatives promoting physical, mental and emotional wellbeing. Monitor absence trends and support wellbeing-related actions where appropriate. Manage Health & Safety documentation and reporting requirements. Promote safe, healthy and supportive workplaces.

Business Partnership & Cross-Functional Collaboration

Partner with managers across the organisation to provide operational HR guidance. Collaborate with Finance, Legal, Compliance and external providers on People-related matters. Support organisational projects requiring People Operations expertise. Promote consistent People practices across departments. Contribute to the successful implementation of People initiatives and operational improvements. Foster strong cross-functional collaboration and operational excellence.

Education & Formal Requirements

Bachelor’s degree in Human Resources, Business Administration, Employment Law, Psychology or a related discipline. Professional certification in Human Resources (CIPD, SHRM or equivalent) would be advantageous. Additional training in Employment Law, Compensation & Benefits, Health & Safety or HR Analytics would be considered an asset.

Experience

3–5 years of experience in Human Resources, People Operations, HR Business Partnering or Employee Relations within international organisations. Experience managing operational People processes across the employee lifecycle. Experience supporting employee relations, employment law and industrial relations activities. Experience coordinating performance reviews, salary review processes and employee engagement initiatives. Experience working with HRIS platforms and People Analytics.

Technical Skills

Strong knowledge of employment legislation and HR operational practices.

• Experience using Factorial.


• Experience using SharePoint.


• Experience using Notion or equivalent HR platforms.


• Advanced Microsoft Excel and Microsoft Office skills.


• Experience preparing HR reports, dashboards and People Analytics.


• Understanding of payroll coordination and compensation administration.


• Experience developing or maintaining HR policies and operational documentation.

Languages

• Fluent English is mandatory.


• Fluent French is mandatory.


• Spanish would be considered highly advantageous.


• Additional European languages would be considered an asset.

Our Culture & Ways of Working

Our culture is built around people, ownership and continuous progress. We strive to create an environment where individuals feel trusted, supported and challenged to grow, with regular feedback and meaningful follow-up. We value collaboration over hierarchy. Ideas can come from anywhere, and every voice matters; we expect our teams to contribute, challenge and shape the way we work. We are strongly product-oriented, with a hands-on mindset and a genuine openness to new ideas. Innovation is not limited to specific teams; it is a shared responsibility. We believe in continuous improvement over perfection. Each quarter, we actively look for ways to optimise our processes, enhance our solutions and raise the bar as an organisation.

Compensation & Stability

Competitive salary package with a permanent contract.

Flexible working hours and a wellbeing-focused intensive summer schedule.

Work Environment & Flexibility

Hybrid working model.

International, diverse and collaborative teams across Spain, France & the UK.

Regular engagement events to build strong connections.

Growth & Career Development

Real ownership and visible impact on key HR initiatives.

Continuous learning opportunities tailored to your development plan.

Free language courses (Spanish, French, English) to support your global career.

Involvement in exciting and innovative fintech projects.

Recognition & Rewards

Employee referral bonus program.

In line with our commitment to equal opportunities and fair recruitment practices, candidates may submit a blind CV, excluding personal details that are not relevant to the assessment of their skills, experience and professional suitability for the role.

We believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a flexible and healthy working environment, and general equality in the workplace.

The personal data collected is intended for PAYXPERT and used to process your application with a view to possibly offering you an employment contract. It is intended for use by the departments responsible for recruitment. This information will be kept for a maximum of 2 years if your application is not successful. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, rectify, delete, portability and limit the Processing of Data concerning you. You may also, for legitimate reasons, object to the Processing of your Data. You may exercise your rights by contacting our DPO at the following address [e-mail] or at the following postal address Av. Diagonal 440, 08037 BARCELONA,SPAIN. For more information on the Processing of your Personal Data by PAYXPERT, please consult our privacy policy available on our website at the following address: https://www.payxpert.com/privacy-policy/ .

HR Business Partner - People Operations Madrid, Spain