Housekeeping Admin Assistant

JR Spain; Madrid; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hospitality company in Madrid is seeking a Housekeeping Administrative Assistant to manage clerical and administrative functions within the housekeeping division. The ideal candidate should demonstrate strong attention to detail, excellent communication skills, and proficiency in various onboard systems. Knowledge of cleaning procedures and customer service excellence is essential for this role.

Formación

• Proven experience in customer service and personal service.
• Strong attention to detail and quality service standards.
• Familiarity with cleaning procedures, chemical handling, and public health standards.

Responsabilidades

• Support and maintain clerical and administrative functions.
• Assist in the management of the housekeeping and laundry division.
• Communicate effectively with the housekeeping team and management.

Conocimientos

Customer service excellence

Attention to detail

Communication skills

Proficiency in onboard systems

Data entry and analysis

Herramientas

Encore

Guest Log

MS Office

Descripción del empleo

The Housekeeping Administrative Assistant is responsible for supporting, managing and maintaining all clerical and administrative functions for the housekeeping and Laundry division. This position is a key position within the housekeeping organization.

This person demonstrates excellent attention to detail with a strong sense of urgency as to the timeliness of the completion of their responsibilities. He/she is an excellent communicator and maintains strong working relations with all members of the housekeeping team as well as with all levels of management throughout the ship.

Hiring Requirements:

· Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards

· Skill set needs to include proficiency in the different onboard systems this must include Encore, Guest Log, etc.

· The ability to create various analyses’, reporting and data entry.

· Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment

LANGUAGE REQUIREMENTS

• Good knowledge of the English language is required. Ability to speak additional languages such as Spanish and European languages preferred.

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