Host / Concierge

Almanac Hotels; Barcelona; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Almanac Hotels in Barcelona is seeking a dedicated Hotel Receptionist/Concierge to deliver the highest standards of guest service. The ideal candidate should have a diploma in hotel management, at least 2 years of experience, and strong communication skills, ensuring guest satisfaction and operational excellence.

Servicios

Continuous training

Uniform cleaning

Meals per shift

Locker provided

Formación

• Minimum 2 years of experience in similar or higher-category hotels.
• High proficiency in English, Spanish, and other languages.

Responsabilidades

• Reception of guests and performing related tasks.
• Providing concierge services and customer assistance.
• Handling invoicing and directing complaints.

Conocimientos

Problem-solving

Service orientation

Communication

Teamwork

Adaptability

Educación

Diploma in Hotel Management

Intermediate Level Training Cycle in Hotel Management

Herramientas

PMS Opera

Office automation

Descripción del empleo

To satisfy, in accordance with the hotel's quality standards, the needs of the guests by offering a service of excellence.

Responsibilities And Tasks

40 hours per week

To offer the highest standards of service to the guests.

• Perform in a qualified manner, with initiative and responsibility, the reception of guests and all related tasks.
• Perform customer service tasks at the reception desk.
• Carry out tasks related to the occupation and sale of rooms (Reservations, check-in, and check-out).
• Handle invoicing, collections, and foreign currency exchange.
• Receive, process, and direct customer complaints using the SEDAS approach.
• Collaborate with and substitute for the head of Reception in their tasks.

Concierge

• Provide assistance and information to customers with initiative, autonomy, and responsibility, including administrative tasks.
• Attend to customers in concierge services.
• Inform customers about hotel services.
• Perform customer service tasks for requested services.
• Receive, process, and direct customer complaints to the appropriate services.

Knowledge And Experience

• Diploma in Hotel Management and/or Tourism, Intermediate Level Training Cycle in Hotel Management.
• Experience with PMS Opera.
• Basic knowledge of office automation.
• High proficiency in English, Spanish, and other languages.
• Minimum 2 years of experience in similar or higher-category hotels.

Skills For The Performance Of The Position

• Problem-solving and decision-making skills.
• Service orientation and excellent organizational skills.
• Positive attitude and excellent communication skills.
• Good presence.
• Ability to work as part of a team.
• Able to work under pressure and remain calm in difficult situations.
• Availability to work flexible hours.
• Dynamic personality.
• People skills.
• Barcelona Ambassador.

The hotel offers continuous training, uniform cleaning, meals per shift, a locker, and being part of a passionate hospitality team committed to genuine guest service.