Host

TN Spain; Barcelona; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Client Experience Host to enhance client interactions in their boutiques. This role focuses on delivering exceptional service, anticipating client needs, and ensuring a seamless experience. The ideal candidate thrives in a collaborative environment and has a strong background in luxury service or hospitality. You will be responsible for greeting clients, managing appointments, and providing personalized assistance, while also cultivating a growth mindset. This is an exciting opportunity to contribute to an organization that values excellence and long-term success.

Formación

• Experience in luxury environment or hospitality industry is essential.
• Strong organizational and client service skills are required.

Responsabilidades

• Greeting clients and providing personalized service during appointments.
• Supporting retail teams with hospitality and client management.
• Coordinating transport and local hospitality reservations.

Conocimientos

Exceptional Client Service Skills

Proactivity

Organizational Skills

Intercultural sensitivity

High English and Spanish level

Descripción del empleo

Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for a Client Experience Host to act as the boutique’s main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique.

Responsibilities include:

• Greeting and hosting responsibilities for clients.
• Providing personalised service to clients organising the ultimate hospitality around appointments.
• Meet clients as they arrive, understanding and anticipating their needs and how to assist them.
• Ensure optimal use of queue management system.
• Working closely with the FAs on knowing their clients and supporting them to execute a successful appointment, coaching them on the finer details that matter.
• Soft concierge duties – supporting arranging transport, local hospitality reservations, recommendations as appropriate.
• In-depth knowledge of boutique policies, procedures, and client services.

You are energised by:

• Creating opportunities to curate exceptional and memorable experiences for clients.
• The desire to elevate standards to the highest level, be it in service or personal contact.
• Working in a highly collaborative environment that helps people be at their best.
• Cultivating a growth mindset and striving to constantly develop your skillset.

What You Will Bring:

• Exceptional Client Service Skills.
• Experience of working in a luxury environment or similar role in the hospitality industry.
• Proactivity.
• Organizational Skills.
• Intercultural sensitivity.
• High English and Spanish level.

What Chanel Can Offer You:

• Delivery of excellence in an environment that places the long-term success of CHANEL at its forefront.
• An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL.
• An environment to express both your curiosity and capability, with the aim of creating sustainable long-term personal and professional growth.