Hospitality Training & Culture Leader

W Hotels; Barcelona; Presencial; EUR 48.000 - 60.000; Jornada completa

Descripción de la vacante

W Hotels, part of the Marriott family, is renovating its Barcelona property and seeks a Training Manager to drive culture, quality, and leadership development.

You will partner with the leadership team to identify development needs, design programs, and deliver training—covering product knowledge, philosophy, customer service, and leadership skills. Focus on ROI, measurement, and continuous improvement across operations.

Formación

• University education in hospitality or HR is preferred.
• Experience in hospitality is desirable.
• Fluent in Spanish and English; Catalan is a plus.
• Right to work in Spain (non-EU applicants please provide CV details).

Responsabilidades

• Promotes and informs employees about all training programs.
• Displays leadership in guest service and creates a positive atmosphere for guest relations.
• Helps employees identify behaviors contributing to service excellence.
• Ensures ongoing training to meet guest expectations and business goals.
• Measures training effectiveness and ROI; ensures adult learning principles are applied.
• Develops and manages training program plans, budgets, and coordination with department leaders.

Conocimientos

Fluent in Spanish and English (Catalan

Educación

University educated in hospitality or HR

Descripción del empleo

W Hotels, part of the Marriott family, is renovating its Barcelona property and seeks a Training Manager to drive culture, quality, and leadership development.

You will partner with the leadership team to identify development needs, design programs, and deliver training—covering product knowledge, philosophy, customer service, and leadership skills. Focus on ROI, measurement, and continuous improvement across operations.