Hospitality Tech Support Specialist

hotelbedsgroup; España; Presencial; EUR 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ongoing training in internal tools

Work with international clients

Collaborative, dynamic environment

Descripción de la vacante

HBX Group, through its Civitfun unit, develops hospitality tech solutions and support tools for hotels worldwide. We seek a Product Support Specialist to join the Product Operations team to resolve technical issues and contribute to improving our support model.

You will assist receptionists, hotel managers, and IT teams, analyzing logs with Kibana, using Zendesk, JIRA, and Bruno to diagnose problems and document solutions, while communicating clearly.

Formación

• Experience in technical support or SaaS environments.
• Ability to read and interpret logs and API errors.
• Proficiency with HTML, JSON, XML structures.

Responsabilidades

• Manage tickets and incidents via Zendesk with clear follow-up.
• Analyze technical issues by logs and error messages.
• Use Kibana to analyze system behavior (Dashboard/Discover).
• Review responses and log traces with Bruno during troubleshooting.
• Identify failure points in PMS interactions and provide initial diagnoses.
• Escalate well-documented issues to development via JIRA.
• Review and adjust configurations involving HTML structures in tools as needed.
• Guide clients through technical processes and ensure proper tool usage.
• Monitor workflows of products (Online Check-in, Police Report, Guestlink).
• Collaborate to improve quality and efficiency of technical support.

Conocimientos

Tech support experience

Clear written communication

Multitasking in high-demand env

Herramientas

HTML

JSON

XML

Logs reading

Kibana

Bruno

Zendesk

JIRA

Microsoft 365

FileZilla

Descripción del empleo

HBX Group, through its Civitfun unit, develops hospitality tech solutions and support tools for hotels worldwide. We seek a Product Support Specialist to join the Product Operations team to resolve technical issues and contribute to improving our support model.

You will assist receptionists, hotel managers, and IT teams, analyzing logs with Kibana, using Zendesk, JIRA, and Bruno to diagnose problems and document solutions, while communicating clearly.