Hospitality Professional, Full-Time

buscojobs España; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading hospitality provider in Barcelona seeks a proactive and meticulous individual for a vital role involving quality control, guest relations, and office management. This position requires excellent communication skills, deep knowledge of Barcelona's culture, and a passion for high-quality service, ensuring an exceptional experience for guests.

Formación

• Fluent in English and advanced in Spanish.
• Strong communication skills in English (spoken and written).
• Experience in hospitality or customer service with a passion for quality service.

Responsabilidades

• Coordinate and supervise the cleaning team and maintenance providers.
• Welcome guests and manage customer relationships.
• Support the general manager in daily operations and business development.

Conocimientos

Communication

Organizational Skills

Attention to Detail

Customer Service

Problem Solving

Multitasking

Educación

Experience in hospitality or customer service

Descripción del empleo

DestinationBCN offers 20 stylish apartment suites and 7 inviting rooms in the center of Barcelona, captivating clientele with a love for contemporary design and lifestyle items. We greatly value personal insights into the city’s cultural, artistic, and gastronomic scene. We pride ourselves on attention to detail, excellent customer service, and overall customer satisfaction. For more information about DestinationBCN, please check our website.

We have the following shifts:

09:30-17:30, 12:30-20:30, and 16:00-00:00

The job involves the following aspects:

1. Quality control: Coordinating and supervising the cleaning team and maintenance providers to ensure apartments are spotless and in perfect condition. Any malfunctions must be addressed immediately. The presentation of the apartments must be impeccable.
2. Checking in guests and customer relationship management: Welcoming guests, explaining domestic appliances and apartment features, and providing personal tips on places of interest, restaurants, and other insights. Addressing questions, resolving issues, and managing guest queries during their stay.
3. Office management, business development, and assistant general management: Supporting the general manager in coordinating daily operations to maximize profitability, guest satisfaction, and efficiency. Managing bookings and expenses. Maintaining communication with guests before, during, and after their stay. Developing organizational systems, organizing office layout, and maintaining supplies of stationery, cleaning products, and merchandise.

We seek a hands-on, proactive, meticulous individual with excellent communication skills and up-to-date knowledge of Barcelona’s restaurant culture, arts & architecture, design, and places to visit.

• Fluent in English and advanced in Spanish
• Excellent communication skills in English (spoken and written)
• Organized, meticulous, able to multitask and solve problems
• Friendly, outgoing, committed, and caring personality
• Experience in hospitality or customer service, with a passion for quality service
• Ability to improvise in stressful situations and make quick decisions
• Attention to detail and interest in interior design, boutique lodging, and lifestyle
• Knowledge of Barcelona’s restaurant scene, art, architecture, and attractions

If interested, please send your CV and cover letter explaining why you would be an asset to our team.

• What makes you a valuable addition to our team?

J-18808-Ljbffr